Chief Operating Officer - COO at Flexi-Personnel

Job Purpose

The COO will be responsible for driving operational excellence overseeing day-to-day operations, optimizing efficiency, and enhancing the overall guest experience within the tourism sector.

Key Responsibilities:

• Operational Strategy: Develop and implement operational strategies that align with the company's overall business goals and growth objectives. Drive initiatives to optimize efficiency, streamline processes, and enhance operational performance.
• Guest Experience Management: Lead efforts to deliver exceptional guest experiences throughout all touchpoints of the customer journey. Implement service standards, protocols, and training programs to ensure high levels of guest satisfaction.
• Operations Oversight: Provide leadership and direction to operational departments including accommodations, food and beverage, transportation, activities, and facilities management. Monitor operational performance metrics and implement continuous improvement initiatives.
• Resource Allocation and Optimization: Manage resource allocation, budgeting, and cost-control measures to maximize operational efficiency and profitability. Identify opportunities for cost savings and revenue generation within the tourism operations.
• Quality Assurance and Compliance: Ensure compliance with industry regulations, health and safety standards, and quality assurance protocols. Implement measures to maintain high standards of cleanliness, safety, and service quality.
• Team Leadership and Development: Build and lead a high-performing operations team. Provide mentorship, guidance, and professional development opportunities to enhance team capabilities and performance.
• Vendor and Partner Management: Develop and maintain strong relationships with vendors, suppliers, and business partners. Negotiate contracts and agreements to optimize service delivery and operational effectiveness.
• Risk Management and Continuity Planning: Identify operational risks and develop mitigation strategies to ensure business continuity. Implement emergency response protocols and contingency plans as needed.
• Cross-functional Collaboration: Collaborate with other functional leaders including marketing, sales, finance, and human resources to achieve company objectives. Foster a culture of collaboration and teamwork across departments.
• Sustainability and Responsible Tourism: Promote sustainable practices and responsible tourism initiatives within the operations. Implement eco-friendly policies and programs to minimize environmental impact.

EDUCATION QUALIFICATION, EXPERIENCE, SKILLS, AND TRAITS

• Bachelor's degree in Hospitality Management, Business Administration, or related field;
• A Master’s degree or equivalent advanced degree preferred.
• Proven track record of success in operations leadership roles within the tourism, hospitality, or related industry.
• Strong business acumen with demonstrated ability to drive operational efficiency and excellence.
• Excellent leadership, communication, and interpersonal skills, with the ability to inspire and motivate teams.
• Strategic thinker with the ability to translate business goals into actionable operational strategies.
• Experience in budget management, financial analysis, and resource optimization.