Customer Care Assistant at Office of the Controller of Budget (OCOB)

Job Purpose:

This position is responsible for providing guidance and assistance to customers.

Key Responsibilities/ Duties / Tasks:

• Operating the reception desk and maintaining a good ambience in the reception area;
• Operating the reception desk and issuing visitors passes;
• Responding to visitors’ queries and telephone inquiries;
• Guiding and directing visitors to designated offices and areas;
• Recording and confirming visitors' appointments; 
• Projecting positive corporate culture of the OCOB;
• Offering assistance and guidance to customers/clients with disabilities;
• Reporting suspicious visitors to the security personnel;
• Maintaining a daily record of visitors’ details;
• Keeping safe custody of customer care equipment and tools; and
• Drafting customer care periodic reports.

Job Dimensions:

Financial Responsibility

• N/A

Responsibility for Physical Assets

• Responsible for the assets assigned by the office of the Controller of Budget as per the office’s asset register.

Decision Making / Job Influence

• Operational

Job Competencies (Knowledge, Experience and Attributes / Skills):

Academic qualifications

• Diploma in any of the following disciplines: Customer Service, Public Relations, International Relations and Diplomacy, Communication Management, Front Office or equivalent qualification from a recognized institution.

Professional Qualifications / Membership to professional bodies N/A

Previous relevant work experience required:

• Served in the grade of an Assistant Customer Care Officer for a minimum of four (4) years or at least six (6) years of experience in a relevant field;

Functional Skills, Behavioral Competencies/Attributes:

• Proficiency in computer applications;
• Met the requirements of Chapter Six of the Constitution; and
• Shown merit and ability as reflected in work performance and results.