Field Manager at Digital Divide Data (DDD Kenya)

Purpose of the role

• Join our team and make a meaningful impact in rural Kenya! We are recruiting passionate field managers for a project focused on selling and distributing affordable reading glasses to rural communities in Kenya. Through household door-to-door visits and community eye camps, you will help bring improved vision and essential eyewear to underserved communities in Narok, Bomet and Kiambu counties.

Job Description

• Team Management:
  • Recruit, train, and develop a team of 10-15 sales agents specializing in selling reading glasses.
  • Set clear performance expectations and targets for the sales team.
  • Motivate and inspire the team to achieve their sales goals.
  • Provide regular coaching and performance feedback to enhance individual and team performance.
  • Conduct performance evaluations and implement necessary corrective actions when needed.
  • Foster a positive team culture and promote teamwork and collaboration.
• Sales Strategy and Planning:
  • Carry out awareness for the entry and distribution for the reading glasses. Organizing and mobilizing village elder meetings ( village entries)
  • Mobilizing eye camps on favorable days such as market days or other activities that bring members of the community together.
  • Creating awareness in community self-help groups, religious gatherings or other social gatherings.
  • Monitor already set targets and create action plans to achieve them.
  • Monitor areas of improvement and adjust strategy accordingly.
• Sales Operations:
  • Plan and organize sales activities, including scheduling visits to rural communities.
  • Ensure timely, efficient and effective distribution of reading glasses to sales agents in the team.
  • Monitor inventory levels and coordinate with the supply chain to ensure product availability.
  • Keep track of sales records and carry out daily reconciliations on sales numbers and product levels.
  • Conduct regular field visits to provide on-the-job training, support, and guidance.
  • Daily monitoring of sales activities, track performance, and generate reports for management review.
  • Identify sales opportunities and potential partnerships with local organizations( schools, dispensaries, local chief-offices or other businesses)
• Customer Relationship Management:
  • Gather customer feedback and insights to improve product delivery
  • Identify customer needs and recommend appropriate reading glasses solutions.
  • Conduct customer awareness campaigns and educational programs on the importance of eye health.
• Reporting and Analysis:
  • Prepare daily sales reports, including sales performance per sales agent
  • Provide insights and recommendations to senior management for strategic decision-making.
  • Monitor and evaluate the effectiveness of sales strategies and initiatives.
  • Utilize tools or systems provided to track and manage customer information and sales activities.
• Compliance and Ethics:
  • Ensure compliance with company policies, procedures, and ethical standards.
  • Educate and train the sales team on ethical selling practices.
  • Monitor and enforce adherence to legal and regulatory requirements.
  • Maintain confidentiality of sensitive customer and company information.

Qualifications

• Diploma level education
• Proven experience as a Field Manager or fieldwork experience.
• Ability to speak a local dialect in the mentioned Counties
• Exceptional verbal and written communication skills.
• Capacity to build a relationship with leaders and stakeholders in the community (county health leads, chiefs, school heads, etc)
• Ability to recruit and manage a team of sales agents
• Strong organization and analytical skills.
• Exceptional customer service skills.
• Negotiation and sales skills.
• Proficiency in Microsoft Office tools.
• A keen eye on details for accuracy.
• Good time management skills.