ICT & Database Assistant at Urgent Action Fund-Africa

Specific Responsibilities

• Respond to ICT user requests and coordinate in the management of the user helpdesk.
• Set-up of ICT equipment (laptops and phones) for new staff and when new equipment is purchased or during computer replacements.
• Troubleshoot problems, hardware components, desktop operating system software, and application software.
• Carry out preventive maintenance of hardware equipment including cleaning of equipment.
• Setting up and supporting teleconference & video conference meetings and administration of virtual tools used by the fund. This includes happy hours and staff meetings recordings.
• Monitor backup systems and procedures and conducting backups for staff.
• Install, monitor, and perform updates for the antivirus software.
• Update the ICT equipment inventory and ICT record-keeping.
• Develop and provide user training for basic hardware and software.
• Creating and maintaining procedures and tools for correct recording and progress of IT support requests.
• Perform minor repairs to equipment and arrange for other servicing needs.
• Assists in the installation of commercial and in-house software and related upgrades.
• Develop and provide user training for basic hardware and software use.
• Provide support in developing tools, Work with Microsoft Office and SharePoint platform.
• Maintain a detailed inventory of all UAF-Africa ICT assets issued to all staff, interns, and consultancy.
• Perform other tasks within projects as assigned.

Qualifications

• Degree in Computer Science, Information Technology, or equivalent qualification.
• French Language skills an advantage.

Skills and Experience

• Minimum of 1-2 years relevant experience for degree holders and (2-3) years relevant experience for diploma holders.
• Excellent organizational skills and ability to multitask.
• Excellent communication skills.
• Flexibility and willingness to travel on the African continent and beyond as and when required.
• An understanding of gender equality and womn’s rights issues, particularly in politically unstable and post conflict African settings.
• Familiarity with the womn’s rights development needs in Africa.
• Passionate about UAF-Africa’s mission, committed to teamwork, and achieving.
• results and building effective teams.
• Excellent inter-personal, public speaking, writing and negotiation skills.
• Understanding of Computer (laptop/desktop), hardware and software, Microsoft Office suite, MacOS and Windows.
• Experience working in a virtual work environment an added advantage