ICT Manager - Nyeri at Brites Management

Duties and Responsibilities

• Oversee the maintenance and support of the organization's IT infrastructure, including servers, networks, and telecommunications systems.
• Ensure the reliability, security, and scalability of IT systems and infrastructure.
• Manage system upgrades, backups, and disaster recovery planning.
• Recruit, train, and manage a team of IT professionals.
• Delegate tasks and responsibilities to ensure efficient workflow and project completion.
• Conduct performance evaluations and provide ongoing training and support.
• Provide technical support to staff and resolve IT-related issues promptly.
• Develop and implement IT support processes and service level agreements (SLAs).
• Monitor IT helpdesk operations and ensure timely resolution of support tickets.
• Implement and manage security measures to protect the organization's IT systems and data.
• Conduct regular security assessments and audits to identify vulnerabilities.
• Develop and enforce IT security policies and procedures.
• Plan, execute, and manage IT projects, ensuring they are completed on time and within budget.
• Collaborate with other departments to identify and address their IT needs.
• Oversee the implementation of new software and hardware solutions.
• Develop and manage the IT budget, ensuring cost-effective use of resources.
• Monitor IT expenditures and identify opportunities for cost savings.
• Prepare financial reports and forecasts for senior management.
• Develop and implement the organization's IT strategy in alignment with business goals.
• Stay updated with emerging technologies and industry trends to recommend improvements.
• Advise senior management on technology solutions and their potential impact on business operations.
• Manage relationships with IT vendors and service providers.
• Negotiate contracts and service agreements to ensure favorable terms.
• Monitor vendor performance and ensure compliance with SLAs.

Key Requirements Skills, experience and qualification

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Minimum of 5 years of experience in IT management or a related role.
• Strong knowledge of IT infrastructure, systems, and best practices.
• Proven experience in managing IT projects and teams.
• Excellent leadership and team management skills.
• Strong analytical and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Proficiency in using IT management software and tools