Manager, Products & Innovation at Interswitch

Job purpose

Product Manager and Innovation role will lead the Products and Innovation Department and act as the essential bond between our Business strategy and Product strategy. He / She will facilitate the implementation of Product related customer requests/ Issues to ensure quality product performance and 100% uptime.

Job Responsibilities

• Ensure they have continuous overview of products, product performance, cost, and revenue
• Design and implement changes to Products in alignment with the business strategy
• Define the product vision, strategy & roadmap
• Work closely with technical, sales, marketing, and support teams to ensure revenue and customer satisfaction goals are met
• Participate actively & works with marketing team in designing communication/marketing strategies of product(s)
• Set pricing to meet revenue and profitability goals
• Estimate the consumer demand for the product, identify potential customers, stay informed of any competing products
• Develop pricing strategies and oversee product development
• Responsible for gathering and prioritizing product and customer requirements
• Obtain feedback/challenges from clients about product periodically & debrief internal stakeholders
• Work with technical team with respect to prioritizing problem/issue resolution and for continuously enhancing the product. Maintain backlog of product(s)
• Drive the product concept and product requirements based on customer needs and ideas that come from various sources. Evaluate and prioritize the requirements and develop them into a feature set
• Responsible for the product planning and execution throughout the product lifecycle advising management on which product to drop or enhance
• Work with marketing for product positioning, go-to-market strategy, messaging and product launch.
• Work with cross-functional internal team (sales, legal, marketing etc.) and partners.
• Develop an understanding of customer needs, industry market trends and competitive landscape.
• Gather market information to understand customer/product problems and design innovative solutions to translate them into revenue opportunities with assistance from requisite teams
• Continuously benchmark product with that of competition and ensure own product is better and adds more value
• Ensure all product documentation are accurate and up to date at all times
• Propose an overall budget to ensure success of the products
• Coordinates ideas, concepts and product feature research and makes the case for enhancements where necessary
• Periodic Duties
• Attend seminars, trade shows, events & other marketing initiatives to demonstrate technical specification of products
• Cascading of Business strategy to relevant stakeholders
• Recommend changes to business strategy and oversee change management.

Relationship Management

• Manage client relationships and regularly interface with Client representatives and colleagues to understand and resolve any issues pertaining to product usage and functionality
• Develop a mechanism for obtaining feedback from clients (and key players) using products in a portfolio

New Business Development

• Recommend new business opportunities and develop business case in support of such opportunities.

Project Management

• Oversee the development of relevant company or client proposals for the products in portfolio
• Liaise effectively with development team and Project Management Office with respect to projects/integration handled
• Participate in UAT sessions of developed solutions before deployment/customer sign off
• Facilitate product training sessions/workshops of product(s) in portfolio as required
• Perform solution testing and give feedback to clients and development team where necessary
• Performance Management Responsibilities
• Bi-annual appraisals of performance
• Effective tracking & reporting of revenues from customers using products

Academic Qualification(s):

• Bachelor’s degree in product management, business, or any related field.
• As long as the degree includes classes and courses about business management, product management, public relations, marketing, communications, advertising, basic economics, and mathematics.

Relevant Experience:

• 5 years minimum experience in a similar function.
• Demonstrated success defining and launching excellent products