Senior Holiday Planner at Flexi-Personnel

JOB PURPOSE

• As a Senior Holiday Planner, in organizing the holiday plans of the client and advise them accordingly. . Your responsibilities will include sales and promotions to potential clients, reservations. You will play a pivotal role in achieving set revenue goals and targets while ensuring exceptional customer service and fostering strong relationships with agents and clients.

KEY DUTIES AND RESPONSIBILITIES

• Address International travel Agents needs promptly and accurately and make bookings for holiday affiliated services i.e., flights, accommodation, transport etc.
• Handle sales leads and inquiries, converting them into confirmed sales.
• Prepare quotations, itineraries, and invoices efficiently.
• Assist in onboarding new accounts  and Preparation of sales Reports.
• Build and maintain strong relationships with International Agents, business suppliers and ensure optimal customer satisfaction.
• Prepare and submit sales reports on a regular basis and contribute in preparation of sales strategies, plans and execution.
• Provide market intelligence to support sales and marketing efforts.
• Participate in sales promotion campaigns to increase sales.
• Monitor business trends, client feedback and Collaborate with the Sales Support team
• Provide  Excellent customer service as needed, enhancing guest satisfaction.

EDUCATION QUALIFICATIONS, EXPERIENCE, SKILLS, AND TRAITS

• Bachelor's degree in Business Administration, Hospitality Management, or related field.
• Proven experience in sales and reservations within the hospitality industry, particularly in safari tourism.
• Effective communication, negotiation, and customer service skills.
• Ability to work effectively in a fast-paced environment and meet targets.
• Proficiency in relevant software applications.
• Knowledge of safari destinations, accommodations, and activities preferred.
• Teamwork, professionalism, and adherence to company policies.