Cigna is a global health service company, dedicated to helping the people we serve improve their health, well-being and sense of security. Cigna has almost 40,000 employees who service over 80 million customer relationships around the world. Within its international division, a dedicated unit - head... read morequartered in Belgium - focuses on the needs of International Organisations. This unit is specialised in servicing customers in remote areas as well as central hubs with five service centres in each time zone (Miami, Antwerp, Madrid, Nairobi and Kuala Lumpur) and local representations on every continent. When you work at Cigna, you can count on a different kind of career. >> Why join us? Healthy careers Cigna gives you the opportunity to grow and develop professionally and personally. Because we know our success begins with yours. Healthy returns We offer you monetary and non-monetary rewards. Our compensation is differentiated among employees based on responsibilities and performance. Healthy culture We stand for a work environment that includes the beliefs, values, norms, and management style of our company. Communication is key to our culture. Healthy life We show commitment to our employees’ health, well-being and security, with a strong focus on wellness.
The Role & Responsibilities:
We are currently looking for a customer service representative (CSR) to join our young and dynamic team. The responsibilities of the role include (but are not limit
KEY AREAS:
Communication management in day-to-day queries of our clients and insurers through different channels (Email, Phone, Letter and Chat). The main communication channel will be Emails an
Role Purpose
Responsible to review and approve medical services requested by providers or customers according to medical necessity review guidelines. Will ensure customers receive the best quality
KEY AREAS:
Processes Guarantee of Payments (GOPs) and takes ownership of cases as required. The Guarantee of Payment is a confirmation towards the hospital regarding length of admission, treatme
YOUR JOB
As a Claims Representative you will be handling multiplatform processing and adjusting of claims. You will report directly into the supervisor and will work closely with your peers in the
KEY AREAS:
Communication management in day to day queries of our clients and insurers through different channels (Email, Phone, Letter and Chat). The main communication channel will be emails an
Your responsibilities will include:
Identifying and preventing fraudulent, wasteful and abusive expenses from around the globe
Perform a variety of prepay focused cost avoidance activities inc
The Position:
We are looking for an enthusiastic, highly motivated and driven individual to join our Operations Team in the role of Provider Claims Intake Operations Supervisor.
Job summary:
As a Supervisor you will support the Senior Supervisor in managing Provider Relations team who operates with the providers of the Africa region.
Your team will be based in Africa
Key Responsibilities:
Responsible for the end to end inception of new business for all business lines within European Global Segments
Perform quality checks on all inceptions data
MAJOR RESPONSIBILITIES
Part of a clinical team that provides medical management services to customers worldwide but mainly in Africa region.
Give evidence-based advice on pre-authorization, co
The Position:
We are looking for an enthusiastic, highly motivated and driven individual to join our Operations Team in the role of Provider Claims Intake Administrative Services Supervis
About the job
We are looking for a Portuguese Speaking Customer Service Representative to join our growing team in Nairobi.
KEY AREAS:
Communication management in day-to-day queries o
Responsibilities
Be the primary point of contact and person of trust for your clients
Monitor swift implementation of new clients/services
Build client intimacy and maintain excellent workin
MAJOR RESPONSIBILITIES
Part of a clinical team that provides medical management services to customers worldwide but mainly in Africa region.
Give evidence-based advice on pre-authorization, co
YOUR JOB
Motivate individuals and team collectively to achieve agreed work output targets covering productivity, quality and customer/provider satisfaction
Recommend and implement innovative s
As Supervisor you will support the Provider Relations Lead in managing a team of provider service agents.
Your team will be based in Europe and Philippines and will be a mix of Cigna employees and
YOUR JOB
Delivers basic technical, administrative, or operative Claims tasks. Examines and processes paper claims and/or electronic claims from Healthcare Providers. Completes data entry, mainta
