Current Vacancies at iSON Xperiences Limited

• The assistant manager – facility and administration will oversee facilities management, transport arrangement, international travel arrangement including working work permits and visa processing, administration activities and occupational health and safety.  In addition, the incumbent will be responsible for ensuring implementation of administration process and procedure including Occupational Health and Safety compliance and risk management.

Description

• The Assistant Manager – Facility and Administration plays a pivotal role in overseeing the seamless functioning of facilities management, transport arrangements, international travel logistics, and administration activities within the organization. This individual ensures compliance with occupational health and safety regulations, implements administrative processes and procedures, and manages risks effectively.

Key Responsibilities:

• Manage facilities management operations, including maintenance, security, and cleanliness to ensure a conducive work environment.
• Coordinate transport arrangements for employees and visitors, optimizing efficiency and cost-effectiveness.
• Facilitate international travel arrangements, including visa processing and work permit acquisition, ensuring compliance with relevant regulations.
• Oversee administrative tasks such as documentation, record-keeping, and supply management to support organizational operations.
• Ensure adherence to Occupational Health and Safety (OHS) compliance standards across all facilities and activities.
• Implement and maintain administrative processes and procedures to enhance operational efficiency.
• Conduct risk assessments and develop strategies to mitigate potential risks related to facilities and administration.
• Collaborate with relevant stakeholders to address facility-related issues and implement improvements.
• Provide guidance and support to staff regarding administrative policies and procedures.
• Uphold a high level of integrity and professionalism in all interactions and activities.

Education

• Bachelor's degree in a related field of study.

More Details on Experience

• Minimum of 5 years’ experience in a similar role

More Details on Skills

• Excellent communication and interpersonal skills, with the ability to effectively interact with diverse stakeholders.
• Proficiency in MS Word, Excel, and PowerPoint for documentation and reporting purposes.
• Ability to work independently with minimum supervision while adhering to deadlines and priorities.
• Strong work ethics with a proactive approach to problem-solving.
• High level of integrity and commitment to upholding ethical standards in all aspects of work.

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The senior IT Desktop support specialist will support and maintain organizational computer systems, desktops, and peripherals. That includes installing, diagnosing, repairing, maintaining, and upgrading all organizational hardware and equipment while ensuring optimal workstation performance.

Description

• The Senior IT Desktop Support Specialist plays a critical role in supporting and maintaining organizational computer systems, desktops, and peripherals to ensure optimal performance and functionality. This individual will be responsible for diagnosing and resolving technical issues, installing and configuring hardware and software, and ensuring the smooth operation of IT infrastructure.

Key Responsibilities:

• Provide advanced technical support for organizational computer systems, desktops, and peripherals, including installation, diagnosis, repair, maintenance, and upgrades.
• Troubleshoot hardware, software, and network issues, utilizing excellent problem-solving skills to identify root causes and implement effective solutions.
• Install, configure, and maintain operating systems, software applications, and hardware components to meet organizational requirements.
• Monitor and maintain LAN and WAN infrastructure to ensure reliability, security, and optimal performance.
• Collaborate with IT teams and stakeholders to implement system upgrades, patches, and enhancements according to established procedures.
• Ensure data backups are performed regularly and securely, and implement disaster recovery measures to safeguard organizational data.
• Conduct proactive maintenance activities to prevent system failures and optimize workstation performance.
• Document technical procedures, configurations, and troubleshooting steps for reference and knowledge sharing.
• Stay updated on emerging technologies and best practices in IT support and desktop management.
• Provide guidance and mentorship to junior IT support staff as needed.

Education

• Bachelor's degree in Technology or a related field.

More Details on Experience

• Minimum of 3 years of relevant experience in IT support, preferably in a call center or Business Process Outsourcing (BPO) environment.

More Details on Skills

• Excellent troubleshooting skills with a proven ability to diagnose and resolve complex technical issues.
• CCNA, MCSE, or MCSA certification is mandatory.
• Proficiency in operating systems, hardware, and software configurations.
• Experience with monitoring and maintaining LAN and WAN infrastructure.
• Ability to install applications in a production environment, troubleshoot issues, and perform regular data backups.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with team members and stakeholders.
• Proactive attitude with a commitment to continuous learning and improvement in IT support practices.

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• The Assistant Manager in collaboration with the Location leadership drive achievement of Service Level Agreement and adherence to customer service delivery procedures and processed. In addition will also be responsible for coordination with other internal stakeholders on workforce requirement and Service Level compliance through regular quality checks and reviews, and interact with the client on regular basis to determine the level of customer service satisfaction an ascertain areas of improvement based on the client feedback.

Description

• We are seeking a highly motivated and experienced Assistant Manager - Customer Service Operations to join our team. The Assistant Manager will collaborate with location leadership to drive the achievement of Service Level Agreements (SLAs) and ensure adherence to customer service delivery procedures and processes. This role will also be responsible for coordinating with internal stakeholders on workforce requirements and service level compliance through regular quality checks and reviews. Additionally, the Assistant Manager will interact with clients regularly to assess customer service satisfaction levels and identify areas for improvement based on client feedback.

Responsibilities:

• Work closely with location leadership to drive the achievement of Service Level Agreements (SLAs) and ensure adherence to customer service delivery procedures and processes.
• Coordinate with internal stakeholders on workforce requirements and service level compliance through regular quality checks and reviews.
• Interact with clients on a regular basis to assess customer service satisfaction levels and identify areas for improvement based on client feedback.
• Supervise and provide guidance to customer service teams, ensuring excellent service delivery and adherence to company policies and procedures.
• Conduct regular performance evaluations and provide feedback to team members to enhance their skills and performance.
• Collaborate with cross-functional teams to identify process improvements and implement best practices.
• Prepare and deliver presentations to clients and internal stakeholders to communicate performance metrics and improvement plans.
• Maintain up-to-date knowledge of industry trends and best practices in customer service management.

Education

• Minimum of a Bachelor degree from a registered tertiary institute

More Details on Experience

• At least three (3) years’ experience gained in a supervisory role in a call centre or Business Process Outsourcing Company.

More Details on Skills

• Excellent Client Management skills with a proven track record of building and maintaining client relationships.
• Strong presentation and influencing skills.
• Exceptional work ethics and passion for delivering outstanding customer care experiences.
• Excellent communication skills (verbal and written), with the ability to communicate effectively with internal and external stakeholders.