Jobs at Indepth Research Services (IRES)

Job Summary:

• The Customer Relationship Officer (Inbound Inquiries) is responsible for managing inbound inquiries from various channels including but not limited to chats, Social media, WhatsApp, incoming calls, and leads generated from campaigns. The role involves processing inbound leads as well as following up on leads for conversion. The Customer Relationship Officer plays a critical role in providing excellent customer service, building relationships with prospects, and facilitating the sales process.

Key Responsibilities:

• Inbound Inquiry Management: Handle inbound inquiries from various channels including chats,
• WhatsApp, and incoming calls. Respond promptly to customer inquiries and provide accurate information about products and services.
• Customer Engagement: Engage with prospects to understand their needs, challenges, and objectives.
• Build rapport and establish trust with customers through effective communication and relationship-building.
• Follow-Up and Conversion: Follow up on inbound leads to nurture relationships and move prospects through the sales funnel.
• CRM Management: Maintain accurate and up-to-date records of customer interactions, inquiries, and leads in the Customer Relationship Management (CRM) system.
• Collaboration: Collaborate closely with sales, marketing, and other relevant teams to coordinate inbound inquiry responses, share insights, and align efforts to maximize customer satisfaction and conversion rates.
• Customer Service Excellence: Provide exceptional customer service at every touchpoint, demonstrating professionalism, empathy, and responsiveness in all interactions with customers.
• Reporting and Analysis: Generate regular reports on inbound inquiry performance, including lead conversion rates, response times, and customer feedback. Analyze data to identify trends, assess performance, and make data-driven recommendations for improvement.
• Perform other duties and responsibilities as assigned by the supervisor.

Qualifications and Experience:

• Bachelor's degree in Business Administration, Sociology, Psychology, Sales, Marketing, Communication, or a related field.
• Sales Skills: Proficiency in sales principles, techniques, and methodologies, with a focus on relationship building, and solution-oriented sales strategies.
• Excellent verbal and written communication skills, with the ability to effectively communicate with diverse stakeholders, including clients, partners, and internal teams.
• Proven experience in customer service, sales support, or customer relationship management, preferably in a B2B environment.
• Excellent interpersonal skills, with the ability to build rapport and establish relationships withcustomers.
• Proficiency in using CRM software, Microsoft Office Suite, and other relevant tools for inquiry management and documentation.
• Results-oriented mindset with a focus on achieving targets and delivering high-quality outcomes.
• Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple priorities effectively.
• Adaptability and resilience to work in a fast-paced and dynamic environment, responding quickly to changing customer needs and business priorities.
• Knowledge of sales processes and techniques, including lead qualification, objection handling, and closing strategies.
• Ability to work independently and collaboratively within a team, demonstrating flexibility, creativity, and initiative in problem-solving and decision-making.
• Commitment to providing exceptional customer service and maintaining professionalism at all times.

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Job Summary:

• The Business Development Officer (Economy, Finance and Banking) is responsible for driving business growth and revenue generation within the Economy, Finance and Banking sector. The Business Development Officer (Economy, Finance and Banking) will identify new opportunities, develop strategic partnerships, and cultivate relationships with key stakeholders to promote the Indepth Research Institute (IRES) products and services. This role requires a strong sales background and a deep understanding of the unique needs and challenges faced by Banks, Insurance, SACCOs and other Finance institutions.

Key Responsibilities:
Market Research:

• Conduct thorough research to identify trends, opportunities, and challenges within the Economy,
• Finance, and Banking sectors. Stay updated on industry developments, competitor activities, and market dynamics specific to this sector.

Sales Strategy:

• Develop and implement effective sales strategies and tactics to achieve revenue targets and business objectives within the sector.

Client Relationship Management:

• Build and maintain strong relationships with existing and potential clients within the sector.
• Understand their needs, challenges, and goals, and customize solutions to meet their specific requirements.

Proposal Development:

• Prepare and present compelling proposals, presentations, and pitches to clients, showcasing the organization's products and services.

Partnership Development:

• Identify and forge strategic partnerships with Economy, Finance and Banking institutions and other stakeholders to expand the organization's reach and impact within the sector.

Sales Collateral Development:

• Collaborate with the marketing team to develop sales collateral, marketing materials, and promotional campaigns. Ensure alignment with sector-specific messaging and branding.

Market Expansion:

• Explore opportunities for market expansion and penetration within the Economy, Finance and
• Banking sector, including new geographic regions, customer segments, or product/service offerings.

Customer Feedback:

• Gather feedback from clients and stakeholders within the Economy, Finance and Banking sector to understand their satisfaction levels, preferences, and areas for improvement.
• Perform other duties and responsibilities as assigned by the supervisor.

Qualifications and Experience:

• Education: A Bachelor's degree in Economics, Banking and Finance, Insurance, Cooperative management or a related field is required. Advanced degrees or relevant professional certifications are preferred.
• Sales Experience: A minimum of 3 years of proven success in sales roles, preferably in an organization serving Banks, Insurance, SACCOs, or other financial institutions. Demonstrated experience in business development, consultative selling, and strategic account management is essential.
• Sector Knowledge: Strong understanding of the operations, priorities, and challenges within the Economy, Finance and Banking sector.
• Sales Skills: Proficiency in sales principles, techniques, and methodologies, with a focus on consultative selling, relationship building, and solution-oriented sales strategies tailored to the Economy, Finance and Banking sector.
• Communication Skills: Excellent verbal and written communication skills, with the ability to effectively communicate with diverse stakeholders, including clients, donors, partners, and internal teams within the Economy, Finance and Banking sector.
• Strategic Thinking: Strategic mindset with the ability to analyze market trends, identify opportunities, and develop targeted sales strategies to achieve business objectives within the Economy, Finance and Banking sector.
• Technology Proficiency: Familiarity with Customer Relationship Management (CRM) software (Salesforce, HubSpot, Microsoft Dynamics), sales analytics tools, and other technology platforms used for sales and business development activities.
• Collaboration and Teamwork: Ability to work collaboratively with cross-functional teams, including sales, marketing, operations, and program management, to achieve common goals and deliver exceptional customer value to the Economy, Finance and Banking sector.
• Cultural Sensitivity: Cultural awareness and sensitivity to effectively engage with diverse stakeholders from different cultural backgrounds and regions within the Economy, Finance and Banking sector.
• Ethical Conduct: Commitment to upholding ethical standards and integrity in all business dealings, adhering to organizational policies and regulations, and promoting transparency and accountability within the Economy, Finance and Banking sector.
• Adaptability and Resilience: Ability to adapt to changing circumstances, navigate complex environments, and overcome challenges with resilience and determination within the dynamic landscape of the Economy, Finance and Banking sector.

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Job Summary:

• The Digital Sales Executives are responsible for driving digital sales and revenue generation within the respective sectors. This role involves leveraging digital channels and technologies to identify, engage, and convert prospects into customers. The Digital Sales Executive plays a critical role in developing and executing digital sales strategies, managing digital marketing campaigns, and driving customer acquisition and retention.

Key Responsibilities:

• Digital Sales Strategy: Develop and execute digital sales strategies to drive revenue growth within the respective sectors. Identify target audiences, define value propositions, and tailor sales approaches to meet sector-specific needs and objectives.
• Lead Generation: Utilize digital channels such as email marketing, social media, search engine optimization (SEO), Search Engine Marketing (SEM) and online advertising to generate leads and inquiries from target organizations and individuals.
• Digital Marketing Campaigns: Plan, execute, and optimize digital marketing campaigns to drive traffic, engagement, and conversions. Collaborate with marketing teams to develop compelling content, creatives, and messaging aligned with sector-specific priorities and audience preferences.
• Sales Funnel Management: Manage the digital sales funnel from lead acquisition to conversion, and track prospects through each stage of the sales process.
• Sales Presentations and Demonstrations: Tailor presentations to address sector-specific challenges and opportunities.
• Sales Reporting and Analysis: Monitor, analyze, and report on digital sales performance, including key metrics such as lead volume, conversion rates, sales pipeline velocity, and revenue growth. Use data-driven insights to identify trends, evaluate campaign effectiveness, and optimize sales strategies.
• Continuous Learning and Development: Stay informed about industry trends, emerging technologies, and best practices in digital sales and marketing. Participate in training, workshops, and professional development opportunities to enhance skills and knowledge.
• Perform other duties and responsibilities as assigned by the supervisor.

Qualifications and Experience

Digital Sales Executive (Economy, Banking and Finance):

• Bachelor's degree in Economics, Finance and Banking, Insurance, Cooperative Management or a related field.
• Certification in Digital Marketing
• Proven track record of success in digital sales and marketing roles, with a minimum of 1 year
• experience in B2B or B2G sales, preferably within the Banking, Finance, and Insurance Sectors. Deep understanding of digital sales principles, techniques, and methodologies, with experience using digital tools and platforms such as CRM software, marketing automation systems, and analytics tools.
• Commitment to continuous learning and professional development, with a passion for staying ahead of industry trends and emerging technologies.

Qualifications and Experience

Digital Sales Executive (NGOs/Not for profits):

• Bachelor's degree in Community Development, Monitoring and Evaluation(M&E), Environmental Science, Social Work, Disaster Management, Internal Relations, or a related field.
• Certification in Digital Marketing
• Proven track record of success in digital sales and marketing roles, with a minimum of 1 year experience in B2B or B2G sales.
• Deep understanding of digital sales principles, techniques, and methodologies, with experience using digital tools and platforms such as CRM software, marketing automation systems, and analytics tools.
• Commitment to continuous learning and professional development, with a passion for staying ahead of industry trends and emerging technologies.

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Job Summary:

• The Sector Business Development Officer (BDO) - Not for Profits is responsible for driving business growth and revenue generation within the Non-governmental organizations (NGOs) sector including United Nations (UN) agencies and international organizations. The BDO- Not for Profits will identify new opportunities, develop strategic partnerships, and cultivate relationships with key stakeholders to promote the Indepth Research Institute (IRES) products and services. This role requires a strong sales background and a deep understanding of the unique needs and challenges faced by non-governmental organizations (NGOs) sector including United Nations (UN) agencies and international organizations.

Key Responsibilities:
Market Research:

• Conduct thorough research to identify trends, opportunities, and challenges within the UN agencies, international organizations, and NGOs sector. Stay updated on industry developments, competitor activities, and market dynamics specific to this sector.

Sales Strategy:

• Develop and implement effective sales strategies and tactics to achieve revenue targets and business objectives within the sector.

Client Relationship Management:

• Build and maintain strong relationships with existing and potential clients within the sector.
• Understand their needs, challenges, and goals, and customize solutions to meet their specific requirements.

Proposal Development:

• Prepare and present compelling proposals, presentations, and pitches to clients, showcasing the organization's products and services.

Partnership Development:

• Identify and forge strategic partnerships with UN agencies, international organizations, NGOs, and other stakeholders to expand the organization's reach and impact within the sector.

Sales Collateral Development:

• Collaborate with the marketing team to develop sales collateral, marketing materials, and promotional campaigns targeted at UN agencies, international organizations, and NGOs. Ensure alignment with sector-specific messaging and branding.

Market Expansion:

• Explore opportunities for market expansion and penetration within the UN agencies, international organizations, and NGOs sector, including new geographic regions, customer segments, or product/service offerings.

Customer Feedback:

• Gather feedback from clients and stakeholders within the UN agencies, international organizations, and NGOs sector to understand their satisfaction levels, preferences, and areas for improvement.
• Perform other duties and responsibilities as assigned by the supervisor.

Qualifications and Experience:

• Education: A Bachelor's degree in Community Development, Social Work, International Relations, Disaster Management, Environmental Science, Monitoring and Evaluation (M&E) or a related field is required. Advanced degrees or relevant professional certifications are preferred.
• Sales Experience: A minimum of 3 years of proven success in sales roles, preferably in an organisation serving UN agencies, international organizations, and NGOs. Demonstrated experience in business development, consultative selling, and strategic account management is essential.
• Sector Knowledge: Strong understanding of the operations, priorities, and challenges within the UN agencies, international organizations, and NGOs.
• Sales Skills: Proficiency in sales principles, techniques, and methodologies, with a focus on consultative selling, relationship building, and solution-oriented sales strategies tailored to the UN agencies, international organizations, and NGOs.
• Communication Skills: Excellent verbal and written communication skills, with the ability to effectively communicate with diverse stakeholders, including clients, donors, partners, and internal teams within UN agencies, international organizations, and NGOs.
• Strategic Thinking: Strategic mindset with the ability to analyze market trends, identify opportunities, and develop targeted sales strategies to achieve business objectives within the UN agencies, international organizations, and NGOs.
• Technology Proficiency: Familiarity with Customer Relationship Management (CRM) software (Salesforce, HubSpot, Microsoft Dynamics), sales analytics tools, and other technology platforms used for sales and business development activities.
• Collaboration and Teamwork: Ability to work collaboratively with cross-functional teams, including sales, marketing, operations, and program management, to achieve common goals and deliver exceptional customer value to UN agencies, international organizations, and NGOs.
• Cultural Sensitivity: Cultural awareness and sensitivity to effectively engage with diverse stakeholders from different cultural backgrounds and regions within the UN agencies, international organizations, and NGOs.
• Ethical Conduct: Commitment to upholding ethical standards and integrity in all business dealings, adhering to organizational policies and regulations, and promoting transparency and accountability within UN agencies, international organizations, and NGOs.
• Adaptability and Resilience: Ability to adapt to changing circumstances, navigate complex environments, and overcome challenges with resilience and determination within the dynamic landscape of UN agencies, international organizations, and NGOs