Account Manager at Janta Kenya

Key Responsibilities for the Account Manager Job

• Maximize sales and revenues for the different business divisions (Travel, Tours and Car Rental/ Transfers) by gaining a clear understanding of customers’ businesses and requirements.
• Act as the liaison between all clients and the organization (including maintaining and developing relationships with existing & potential customers through various media – emails, posters, meetings, telephone calls etc.)
• Collect customer feedback and complains & keep accurate records of customer complaints.
• Analyse the complaints statistics or other data to determine the level of customer service at ETG/ HE.
• Send various reports to clients as per their specific requirements.
• Assisting the Sales & Marketing Manager in tendering & bidding process for travel & related services (RFP’s & RFQ’s)
• Visit potential customers to prospect for new business, identifying new markets and business opportunities.
• Gather market and customer intelligence including competitor activities in the Travel and Tourism industry.
• Represent the company at exhibitions & events and organize for the same.
• Raise awareness at Express Travel Group amongst the business and NGO community in East Africa.
• Develop advertising opportunities, which can involve placing adverts in the media, shopping malls etc.
• Assist in production of marketing materials, including newsletters, leaflets, posters and flyers – this can involve writing and proofreading copy and liaising with designers and printers.
• Arrange the effective distribution of marketing materials for all ETG offices and customers.
• Maintain and update the mailing database.
• Contribute to and developing long-term marketing plans and strategies.
• Support Sales & Marketing Manager and other colleagues towards making ETG a Customer focused organisation.

Qualifications for the Account Manager Job

• Degree in Sales and marketing or Business related course
• Minimum of 4 experience in corporate sales( B2B);Prior experience in Travel Industry is an added advantage
• Analytical skills
• Excellent communication and presentation skills