Parts Counter Sales Executive at Corporate Staffing

Parts Counter Sales Executive Job Responsibilities

• Generate quotations as per customer and workshop requests
• Follow up on customer quotations to secure orders
• Sell parts over the counter and over the phone where applicable
• Invoice parts accurately and ensure correct parts are supplied, communicate with customer to collect parts when applicable
• Maintain contact with customer until order completion
• Assist with parts identification, suitability, pricing and availability
• Inform and follow up with customer and supervisor on delivery problems and outstanding orders
• Understand policy on parts returns and ensure necessary approvals obtained from supervisor prior to acceptance and receipt
• Use manual quoting, invoicing and any other control functions if for any reason the system is down. Ensure all documents are then entered into the system when back
• Proper inventory of all the stock at hand
• Parts stacking, picking, and stock taking and counts as required
• Take responsibility for general customer experience and well-being. Additional functions and/or overtime must be carried out where necessary in order to satisfy customer demands as appropriate
• Adhere to company policies and stipulations
• Promote and practice good housekeeping
• Adhere to company health and safety practices at all times
• Receive and review feedback from customers and follow up to ensure customer satisfaction.
• Able to work with the managers to investigate customer complaints and concerns arising & suggesting appropriate solutions.

Qualifications for the Parts Counter Sales Executive Job

• Degree in a business related field.
• 2-3 years experience in a similar position
• Must be fluent in English, customer focused and a team player
• Experience working in an Auto industry with knowledge in heavy commercial spare parts will be an added advantage
• Good time management skills
• Highly accurate in tallying of items and neat in handling of paperwork
• Ability to Maintain high quality standards at all times
• Basic Computer Skills. Experience working with SAGE will be an added advantage
• Problem solving skills and willing to go the extra mile to serve the customer