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Internet Solutions is a South African company which was founded in 1993. It is an Internet Protocol communications service provider on the African continent which is 100 percent owned by Dimension Data
JOB SUMMARY:
The Contact Center (CC) Manager is accountable for delivery of sectional strategic objectives, continuous process and service improvement. S/He ensures that Crew provide high quality services while meeting Service Level Agreements (SLA), improvement of contact management performance, enhanced service delivery through utilization of resources, technology and development of service improvement initiatives.
Performance metrics for this role include development and implementation of effective and efficient contact management strategies, proactive client support and service delivery, effective forecasting and planning and development Crew development and empowerment programs.
The CC Manager implements operational and tactical initiatives to drive the Service Experience agenda and is continually engaged in leading and inspiring Crew to develop and document best practices in the performance of all duties and responsibilities.
MAIN DUTIES AND RESPONSIBILITIES:
QUALIFICATIONS AND EXPERIENCE REQUIRED:
SKILLS REQUIRED:
If your background and competence meet the above requirements and you are self driven, proactive, results oriented person, please send your application letter, CV and relevant testimonials to The Human Resources Manager through careers@accesskenya.com quoting the job reference number.
To be received not later than close of business 24th June 2017
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