After Sales Manager at CFAO Motors Kenya limited (Formerly Toyota Kenya)

Job Ref: MN 7280

Job Purpose

The job holder is responsible for developing and implementing an after sales strategy that supports the achievement of the Yamaha targets in parts and service, as well as market share.

After Sales Manager Job Responsibilities

Managerial / Supervisory

• Develop and implement an after sales strategy for Yamaha that contributes towards the achievement of the overall Yamaha business target
• Develop and implement after sales policies and procedure that provide guidelines for the implementation of the after sales strategy, to ensure full compliance with the company and YMC requirements
• Develop and implement a budget for after sales to ensure sufficient allocation of resources required for the implementation of the after sales strategy
• Manage the expenditure for the department to enhance efficiency in the utilization of the department budget, in support of the company cost management strategy
• Liaise with YMC on after sales support including technician skills upgrading, parts supply, workshop tools requirements and competitor analysis to support the delivery of competitive services that enhance the growth of the market share
• Monitor the performance of technicians and parts sales representatives to ensure maximum productivity and increased parts sales for the Yamaha brand

Operational Responsibilities

• Monitor parts stock status to recommend to the procurement department for restocking when required
• Request for bulk parts imports from suppliers to ensure availability of necessary parts for timely service delivery to customers
• Recommend the purchase of new equipment for the service department to ensure minimal disruption to service operations, as well as quality and timely service to customers
• Carry out periodic visits to Yamaha dealers to assess and support their parts and service operations
• Facilitate the preparation of Government and big fleet tenders for Yamaha parts and service with the aim of generating revenue
• Recommend training of after sales team and dealers to boost Yamaha after sales capability in the provision of quality service
• Respond to audit queries raised by both internal and external auditors and institute measures to ensure compliance in identified gaps
• Respond to and resolve complaints on parts availability from clients, branches, dealers and workshops to ensure minimal disruption to business processes due to parts unavailability

Qualifications for the After Sales Manager Job

• Bachelor’s Degree in Mechanical Engineering from a reputable institution
• Relevant advanced diploma from a recognized institution
• 8 years of relevant working experience, with 3 years in a managerial position in an organization of similar size in operations

Technical Competency

• Automotive aftermarket
• Dealer management
• Technical support
• Quality management
• Warranty management
• Parts management
• Warehouse management
• Customer retention
• Computer literacy
• Basic accounting knowledge
• Knowledge in budgeting
• Knowledge of professional standards
• Knowledge of relevant legislations
• Occupational health and safety management
• Compliance management