IT Support Technician at Skytop Technologies

(REF: SkTP/IT/Tech/006/17)

The IT Support Technician is responsible for the set-up and maintenance of hardware and software, including the following OS platforms: Windows XP, Windows 7, Windows 10, Linux and latest Mac OS. Will provide a single point of contact for end users to receive support and maintenance

• Install, upgrade, support and troubleshoot printers, computer hardware, mobile devices,Windows 7 & 10 OS, Office 2013/2016 and other authorized desktop applications and peripheral equipment.
• Troubleshoot problem areas (in person, by telephone, or via remote access) in a timely and accurate fashion, and provide direct end user assistance where required
• Install, diagnose, repair, maintain, and upgrade hardware and equipment (including but not limited to PCs, laptops, printers, scanners and cell phones) to ensure optimal performance.
• Perform general preventative maintenance tasks on computers, laptops, printers, and any other authorized peripheral equipment unless prohibited by existing customer warranties
• Responsible for monitoring, operating, managing, troubleshooting and restoring service to client personal computers (PCs) or laptops that have authorized access to the network
• Anticipate trends by monitoring and analyzing incoming calls, problems, and support requests.
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software
• Clean and repair computer hardware, such as keyboards and printers.
• Use approved tools and methodologies to image, copy and configure systems for deployment
• Familiarize and train end users on basic software, hardware and peripheral device operation
• Take ownership and responsibility of queries, issues and problems (tickets) assigned
• Maintain adequate knowledge of approved operating systems and application software used to provide a high level of support
• Maintain and consistently demonstrate a general knowledge of company guidelines, processes, practices and procedures
• Additional duties as assigned by the Director of Information Services.

Qualifications:

• Minimum of 3-year experience with PC hardware and operating systems including installation, maintenance and troubleshooting.
• Physically able to handle equipment (ability to lift up to 50 lbs.)
• Above average analytical, technical and oral/written communication skills
• Willingness to learn new skills and other software programs needed to complete task assigned.
• Ability to prioritize and handle multiple tasks accurately to meet deadlines
• Must present positive & professional image.
• Strong problem solving skills.
• Good interpersonal skills.
• Must be punctual and dependable.
• End User friendly attitude with a passion for information services support
• Ability to setup and support Macintosh Hardware/Software a plus
• Desire to continue education or self/education in the computer technology area.
• Bachelor’s degree in Computer Information Systems, Computer Science, or Associates’ with 3 years’ Support Technician experience.
• MCDST
• CompTIA A+
• MCP