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Schneider Electric is the global specialist in energy management and automation. With revenues of €26.6 billion in FY2015, our 185,000 employees serve customers in over 100 countries, helping them to manage their energy and process in ways that are safe, reliable, efficient and sustainable. From the simplest of switches to complex operation...
Job Purpose
Piloting areas, defining adequate procedures for managing the Customer Critical issues, in order to assure maximizing clients total satisfaction.
Developing, implementing and following up of the improvements in the customer complaints management, survey, audit and ISO processes within the country, Plans and communicates all aspects of CCMP process improvement and quality, Leads and Sponsors quality initiatives as per Schneider Quality policy to protect the customers & SE from the consequences of the product malfunctions.
Responsible for the Quality Management activities of Recall projects. Builds the project quality plan and executes quality assurance and control activities to ensure that project are well managed resulting in the solutions meeting (and exceeding) all specifications, while maximizing the client’s total satisfaction.
Job Accountabilities
Required Qualifications, Experience & Skillset
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