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Sheer Logic Management Consultants (SLMC) was incorporated in 1997 as a limited liability company whose overall aim is to provide Human Resource consultancy and training services to a diverse set of industries and economic sectors; both private and public. Our Mission Improve the operational effectiveness of our client, by developing solutions that bui...
Job Details
Sheer logic is seeking a senior-level IT Technician to provide site support. The position reports to the Africa Site IT Coordinator.
This position is responsible for working directly with site users to provide PC services (deployment, repair, upgrade), end user software services (Window, iOS, Mac), SmartHands services (network equipment, server room equipment, rack and stack) and facility services (mobile phones, iPads, UPS, A/V).
Expertise in general workstation technologies required for Windows, MacBook and Mobile devices, including iOS and Android, Microsoft Office, deployment software, anti-virus and encryption software, basic networking skills, Remedy/Service now skills, PC deployment and repair skills.
The position requires interaction with other backend IT teams and service providers, such as the remote Digital Service Center (DSC) team, Infrastructure team, Application team and Workplace Services team.
This position requires a very high degree of professionalism, executive presence, a passion for working with end users, customer centricity, teamwork, communication, coordination and top tier technical aptitude are a combination of skill that the candidate must already possess and leverage daily. Problem ownership from start to finish, with resolution tracking through other teams, is vital.
The role will be located at the designated site with added responsibility for other sites in the vicinity. Scheduled or on-demand site visits may be necessary for servicing other sites.
The person is a direct customer interface for our sites to receive seamless support services with the goal of providing the best customer experience possible and, thereby, improving overall IT customer satisfaction.
Job Responsibilities:
Required Skills
Job Qualifications & Certifications
Send CV to recruitment@sheerlogic.co.ke by 21st April 2018
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