Design Lead at I&M Bank

REF: DL/5/2018

Job Summary

The role holder will be responsible for partnering with the Digital Manager and digital leadership team to develop effective product strategies, visions and execution plans. The incumbent mission will be to shape and deliver digital solutions that transform customer experiences for the bank

Job Responsibilities

• Driving end-to-end user experience design, including discovery, ideation, conception, detailed design, prototypes and validation across multiple products and areas
• Working across multiple cross-functional product teams, to create and influence the creation of elegant user experience to create business impact (e.g., customer, employee and advisor engagement /productivity)
• Working closely with digital factory executives, Product Leads, Product Managers, Engineering Leads along with marketing and business stakeholders to design and deliver user-centric experiences.
• Leading a team of UX/UI Designers in leveraging creative and holistic thinking to providing an engaging and intuitive user experiences for digital products.
• Mentoring designers within the UX/UI team, assisting them in setting and achieving satisfying career goals
• Growing the organizational design capabilities through introducing design thinking across the organization and recruiting and hiring new designers.
• Implementing a culture and principles within the team that prioritize inclusion, innovation and teamwork, while setting new standards in executional and operational excellence.
• Leading user research, persona development, usability testing, contextual inquiry, and task analysis.
• Championing user-centered design practices when solving design requests and challenges.
• Constantly monitoring analytics, customer feedback, digital banking leaders and best practices in order to practice insight-driven optimization and innovation.
• Collaboratively working with Product Leads, Product Managers to understand their digital product roadmaps and requirements and ensuring UX is tightly integrated into the roadmaps.
• Ensuring that there is a strategic UX vision for the organization, which will be actualized over time through evolutionary, iterative updates.
• Working with cross-functional product development teams to build designs that meet those requirements – including design specification documents, user flows, wireframes, prototypes, etc.
• Developing, communicating and enforcing a Design System which incorporates user experience and user interface guidelines for each of our digital solutions.

Qualifications

• Extensive design experience (6+) in a digital product environment
• Bachelor’s degree in Design or equivalent area
• Experience with designing quality consumer products, as well as enabling business capability and objectives through technology
• Entrepreneurial self-starter who is self-motivated, but also a team player with a professional presence
• Experience with conducting user research, usability testing, A/B testing, interface design, rapid prototyping, agile product development

Knowledge

• Knowledge of Agile software development process
• Fluent in English
• Well rounded user-centred design portfolio that spans some combination of web, mobile, tablet, TV, and wearables.
• Graphical and visual design skills, including hands on experience with diverse set of software such as Sketch app, Adobe suite, OmniGraffle, Balsamiq, Axure, Invision, Framer or other tools for graphic design, visual design and prototyping

Personal Characteristics

• Independent, trustworthy and charismatic with absolute integrity.
• Good measure of creativity, social competence and ability to work in a team
• Entrepreneurial and proactive management skills and a “can do attitude”
• High energy levels, stress resistance and cultural openness will be therefore highly valued
• Strong communication skills in dealing with leadership, key clients, business partners and teams