Manager - Channels Solutions at Safaricom Kenya

We are pleased to announce the following vacancy within the Technology Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.

Brief Posting Description

Reporting to Senior Manager – Channels Solutions, the position holder will develop and offer 3rd line support of Oracle Siebel CRM application, IP Contact Center systems, SharePoint, bespoke contact center systems and software components. Provide technical leadership by assigning work, resolving technical problems, and mentoring other developers in all areas of Customer systems development.

Job Responsibilities

• End to end accountability for strategy execution, all configurations and development within customer systems domain
• Ensure all projects assigned are delivered effectively and efficiently
• Ensure all delivered products are well documented and following the DevOps cycle
• Ensure 50% of projects are delivered using agile methodologies
• Ensure products roadmaps are delveloped, and implemented in conjunction with other business functions
• Conduct business user requirements analysis and specification.
• Specify computer system requirements for the solution of complex business problems and formulates designs for their solutions.
• Perform the necessary technical design and development functionality
• Design and development of front-end tier(s), middle tier(s), and /or back-end database tier(s) for business applications.
• Performs data modeling to analyze and specify data structures within an application system
• Support new and existing application development by creating modifications and enhancements for Oracle Siebel & Contact Center applications and perform high level system design.
• Review and provide input on design approach, performance and base functionality.
• Lead the team in optimal resource scheduling and allocation for delivery.
• Research and development: - Take leadership in research and development including adoption of automated testing, agile delivery, scrum methodologies, CI/CD, and other emerging methodologies.
• Ensures the effectiveness of overall systems performance
• Responsible for CAPEX budget planning for Customer systems 

Job Requirements

• University Degree in computer science or engineering 
• 5+ years in software development/Support in a Telco industry with 2+ years in team leadership position
• 3+ years’ experience in Planning/Development in Oracle Siebel CRM
• 3+ Years’ experience in supporting/Implementing contact center systems

Additional Details

As part of the interview process external candidates should prepare the following documentation which will be required at a later stage based on your performance in the interviews.

• An updated CV with contacts of three referees, 2 who must be professional and must have supervised you at some point, the other referee can be a colleague in the same professional field.
• Kenyan Certificate of Good Conduct (Less than 1 year old) or a receipt of the same from the CID pending release of the hard copy document.
• Clearance certificate from a reputable Credit Reference Bureau (CRB)
• University Degree Certificate
• Copy of your National ID/Passport