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Kenya Commercial Bank Limited is registered as a non-operating holding company which started operations as a licensed banking institution with effect from January 1, 2016. The holding company oversees KCB Kenya - incorporated with effect from January 1, 2016 - and all KCB's regional units in Uganda, Tanzania, Rwanda, Burundi, Ethiopia and South Sudan. It als...
Job Description
The Position:
Reporting to the Senior Manager Digital Systems Support, the systems channel support person shall ensure smooth running of all Digital Platform services and interacting channels and third-party systems. The holder will provide both onsite and off the site technical support for the live system components as well constantly monitoring the system’s health status. The holder must demonstrate a strong understanding of and high regard for mobile money systems and other delivery channels for both bank corporate and retail customers including online digital channels, agency banking services as well as mobile apps. The holder must demonstrate proficiency in issue tracking and resolution skills as well strong understanding of escalation matrices. The holder will also be required to easily learn all the business configuration procedures and processes for the bank’s digital platform product. The position requires someone with experience and expertise in mobile and internet based financial systems technologies as well as APP, SMS and USSD connectivity. The person should have a good grasp of emerging channel technologies and applications and convergence of mobile and internet channels.
Key Responsibilities:
The Person:
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