National Account Manager at Safaricom Kenya

Job Description

Department Description

We are pleased to announce the following vacancy in the Large Enterprise & Public Sector Department within the EBU Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.

Reporting to the Sector Manager, the position holder will be responsible for driving and achieving revenue targets through solution selling and segment propositions.

Job Responsibilities

• Proactive Relationship performance management and tracking;
• Device strategic plans for Relationship penetration and ensure implementation of tactical plans including pipeline management;
• Grow Solution Sales within MNC/VGE TML; through acquisition and penetration;
• Provide thought leadership and Insights from customer engagements within the Multinational Corporation/VGE Vertical;
• Develop and execute customer ring fencing strategies in MNC/VGE Vertical;
• Follow up on all existing contracts & renewal
• Provide insight into the refinement of customer journey processes
• Formulate and manage customer relationship through up-to-date Account Development Plans, opportunity road maps, pipeline management and the entire sales cycle plan.
• Implement daily, Weekly and monthly monitoring for the sales and client service teams’ performance.
• Manage customer relationships to drive Net Promoter Score

Qualifications

Job Requirements

• Degree in Commerce/ ICT or a business related;
• Work experience of 4-5 years preferably managing in a B2G or B2B environment;
• Knowledge/ Work experience in ICT will be an added advantage;
• Strong relationship building skills, preferably from a major blue chip company;
• Ability to deliver results and meet and surpass targets;
• New business development skills.
• Be commercially savvy with a deep understanding and demonstration of solution selling.