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CABI (Centre for Agriculture and Biosciences International) is an international not-for-profit organization that improves people’s lives worldwide by providing information and applying scientific expertise to solve problems in agriculture and the environment. Our approach involves putting information, skills and tools into people's hands. CABI's 4...
Publishing
We produce key scientific publications, including CAB Abstracts – the world-leading database covering agriculture and environment and Global Health – the definitive bibliographic database for public health information. We also publish multimedia compendia, books, ebooks and full text electronic resources aiming to further science and its application to real life. Behind each of our products is a team of subject specialists committed to delivering the most relevant and authoritative information to researchers worldwide.
Development projects and research
Our staff research and find solutions to agricultural and environmental problems. We use science, information and communication tools to help solve issues of global concern.
Our work is arranged around four core themes:
Microbial services
We manage one of the world’s largest genetic resource collections, the UK’s National Collection of Fungus Cultures. We conduct microbiological identifications; provide cultures for sale, and offer
preservation and consultancy services. We are also screening our collection, looking for natural products such as antibiotics, vitamins and enzymes.
Plantwise
Plantwise aims to increase food security by providing knowledge. It helps poor farmers in developing countries improve their livelihoods by losing less of what they grow to plant health problems. This will be achieved through expansion of the plant clinic network which CABI has already begun to establish, supported by the creation of a global knowledge bank of information on plant health, pests and diseases. Plantwise will be a global programme, comprising an integrated set of projects and activities.
www.plantwise.org
Grade: Hay Band 3
Reporting to: ICT Manager, Kenya
Key peer group: IT Teams, Admin Team
Location: Nairobi, Kenya
Purpose of the role
The role is to provide 1st and 2nd line help and support for over 70 office based and remote staff spanning 5 different locations (Kenya, Ghana, Uganda, Zambia, Ethiopia & Rwanda).
This includes installing, diagnosing, repairing, maintaining, and upgrading all user hardware and equipment to ensure optimal performance. The person will also troubleshoot problem areas (in person, by telephone, e-mail or remote support tool) in a timely and accurate fashion, and provide end-user training where required.
The candidate should be committed to customer care and providing quality service and supporting internal customers using existing skills gained from on the job experience.
Key Accountabilities
Person Specification
You will have an enthusiastic personality with a flexible attitude and must be able to demonstrate a real passion for IT. You will be a well organised and flexible individual with strong communication and customer relationship skills and be excellent at problem solving.
Qualifications and Skills
Required
Desirable
Personal Characteristics
NOTE
This job description is not intended to be exhaustive. It is expected that the post holder and CABI will adopt a flexible attitude and accept that the duties may have to be varied according to circumstances, in particular changing corporate requirements and individual development needs.
EQUAL OPPORTUNITIES
CABI is an equal opportunities employer and welcomes applications from candidates irrespective of age, gender, race, colour, nationality, ethnic or national origin, disability, religion, sexual orientation or marital status. No applicant will be disadvantaged by conditions which cannot be shown to be justified and selection will be based on merit.
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