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AA Kenya is the oldest and largest automobile association in Kenya with over 100,000 members and branch offices in all major towns countrywide. Internationally we are affiliated with the Fédération Internationale de l'Automobile (FIA) which represents over 100 million motorists worldwide.
Reporting to the Branch Manager, with a dotted reporting line to the Customer Service Manager in Head office, the position will be responsible for providing service and product information as well as customer support to AAK’s customers. This position is instrumental in organizing and coordinating the customer service activities at the Branch level to achieve the agreed levels of service, output and performance standards by effectively interacting with customers.
Job description
The Customer Advisor will pay attention to the complete, end-to-end Customer Experience and walk the Customer Journey with our customers looking for opportunities to exceed their expectations. S/he will take advantage of customer behaviors that creates economic value to improve our offering and recommend potential products or services to the Association by collecting customer information and analyzing their needs.
Responsibilities
Qualifications
For appointment to this position one must have:
If you possess the above qualifications, please apply by sending a Cover Letter and current CV to jobs@aakenya.co.ke by 17th May 2019.
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