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Kenya Airways, the leading African airline flying to more African destinations than any other carrier, takes pride in being at the forefront of connecting Africa to the world and the World to Africa through its hub Nairobi Jomo Kenyatta International Airport.
Job description
Role Purpose Statement
Ensure and maintain a healthy, Safe, Secure and Cost-effective operation for Kenya Airways and customer airlines operations, in compliance with the relevant industry regulatory and legislative requirements, company procedures, and regulatory authorities.
Deliver a focused, high quality customer service by animating, leading and supervising the customer service’s agent team. Ensure that the passenger handling product is compliant to regulatory requirements, company policies and customer airlines procedures.
Key Accountabilities/Responsibilities
Note
Customer Service Supervisor assigned function of Karibu, Interline/Secondary Tracing services and Travel document shall ensure:
KARIBU TEAM
Maximize revenue collection through ticket sales, change of reservation charges and service charges (e.g. UMNR fees) while maintaining high quality customer service at all touch points.
Monitor special services requests are honoured, appropriate service is offered. All departure SSR messages are transmitted correctly and on time.
INTERLINE/ SECONDARY TRACING
TRAVEL DOCUMENT
CUSTOMER AIRLINES
COMPETENCIES
Requirement
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