Access Control Technician at Gap Recruitment Services Limited

Job Purpose: 

Our client seeks to recruit an access control technician to their dynamic team. The individual shall be responsible for the installation and after sales support, maintenance and service of access control system, while providing exceptional client experience to our clients.

Roles & Responsibilities.

• Carry out end to end installation, testing and commissioning of the access control system and maintenance at various client locations.
• Enroll user on the system and provide training to managers on report generation and level 1 troubleshooting
• Create trust relationships with clients
• Lead, develop and motivate a team of service technicians
• Continuously update, maintain and manage accurate data on projects and preventive maintenance
• Ensure all upgrade requirements are reported to clients and to the supervisor in writing through job cards
• To analyze support reports or jobs for status of calls, part replacements, raise quotations for part replacements and follow up for client approvals
• Prepare daily, weekly and monthly reports for all support calls and maintenance
• Own and manage all After Sales Service KPIs (cost, first time fix, call turnaround time, productivity output and efficiency ratio per employee) to achieve maximum efficiency
• Responsible for attending to clients support meetings
• Coach and support the team to comply with best practices and company standards
• To handle complaints from clients professionally and escalate when necessary
• To ensure clients are properly trained on systems installed
• To work with the technical department as appropriate to ensure proper stocking of high use parts.
• To carry out any other tasks as may be directed by the Management

Required Skills & Qualifications

• Diploma or Degree from any recognized institution in a relevant field with a proven experience as ELV technician
• A minimum of three years experience of working as an ELV technician.
• Working knowledge of multiple security functions and security-driven technology solutions is an added advantage
• Prior experience of working with Suprema access control shall be an added advantage
• Excellent analytical skills and detail oriented
• Effective planning and efficient execution
• Working knowledge of general maintenance processes and methods.
• Enthusiastic and committed with a track record of building strong, trusted base relationships with colleagues and stakeholders at all levels.
• Excellent communication skills both written and spoken.
• Self-driven and able to work under minimal or no supervision
• Proficient in managing and leading teams
• Computer expertise especially in MS Word, MS Excel and PowerPoint