Accident and Body Repair Manager at Peugeot Kenya

Duties and Responsibilities

• Ensuring that all work is performed per the Brand Standards and Company Regulations.
• Maintaining relationships with insurance companies and adjusting to settle claims quickly and fairly.
• Reviewing estimates prepared by estimators to ensure that they are reasonable and within industry standards
• Managing the daily operations of the body shop, including hiring, training, and all other aspects in relation to the Job requirements.
• Providing efficient customer service to customers who have had accidents, helping them through the claims process, and explaining the repair process.
• Managing a team of technicians and other employees to ensure that they are performing their jobs efficiently and effectively.
• Ensuring that all vehicles are repaired within timeframes specified by insurers or by the Company.
• Ensuring that all repairs are done at reasonable costs, that quality control standards are met, and that customer satisfaction is maintained.
• Estimating costs of repairs to be sure that the price is fair for both the shop and the customer.
• Optimize equipment use by avoiding waste of consumables.
• Optimize task allocation.
• Ensure that waste is properly sorted.
• Ensure that equipment and zones for which he has responsibility are properly maintained.
• Draw up quotations and supervise the preparation of release slips for parts and supplies
• Ascertain Spare Parts availability and monitor release.
• Ensure that warranty procedures and loyalty-building products are properly managed.
• Act as an interface between management and the workshop in general, and between reception and mechanics/electricians in particular.
• Bring the team together periodically to optimize involvement in the results and enhance the quality of the work performed.
• Participate, with line managers, in the personnel-evaluation process to identify development potential and suggest appropriate training courses.
• Conduct all other duties as allocated by the After-sales Manager.

Education and Experience:

• A Bachelor’s Degree in Engineering from a reputable institution is required.
• A Master’s Degree in Business Management would be beneficial.
• A thorough understanding of vehicle repair processes is necessary for a body shop manager.
• Business acumen is essential.
• 7-10 years of experience in a similar position in the automotive industry, working with multiple brands is required.
• Specific technical expertise related to the business is necessary.
• Understanding commercial and customer requirements is essential.
• Good interpersonal, communication and IT skills are required.
• Innovation, strong organizational skills, and the ability to work with minimal supervision are necessary.