Account Manager - Longtail at Glovo

THE JOURNEY

• Establish excellent relationships with Glovo’s partners through consistent and proactive communication, identifying their needs and building engagement (Partner’s meetings and business reviews)
• Evaluate, follow up and build reports of your portfolio and KPIs periodically. Take actions to reach your goals and company OKRs
• Draw and execute plans, making your partners grow through promos negotiations, marketing activations and menu performance (selling items, AOV, Conversion Rate, cross selling and upselling)
• Ensure that Partners are satisfied with Glovo and want to prosper with us (retention)
• Optimize Glovo visibility through marketing actions with our partners (using marketing kits, merchandising, etc.)
• Improve Glovo’s revenue through commission renegotiation and selling assets
• Understand, build action plans and follow up on churned and inactive partners
• Improve operational efficiency of our partners by making sure we always deliver the best service to our customers

What You Will Bring To The Ride

• At least 2 years of experience in high-performance account management or Business Consultancy
• Currently pursuing a Bachelor in Business Administration, Marketing, Industrial Engineering or Public Relations is a plus. Preferably with experience in FMCG, food-hospitality or on-demand delivery industry
• Comfortable working in a high growth and high-performance start-up with a fast pace
• Computer literate; good knowledge of Google Docs and MS Office, Excel
• Excellent English skills
• Strong Commercial skills
• Good communication and interpersonal skills
• Project management skills, highly organized and detail-oriented
• Problem solver, data-driven with an analytical approach