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The Beginning Roam was founded in 2017 just as electric mobility was taking off, when electric cars were just arriving on our streets. Roam vision is to make electric transport more accessible to a broader market by making the technology more cost efficient and simplifying deployment. The company focuses on all-electric conversion kits for fleet vehicles ...
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About the position:
After-sales Technician Coordinator is a shift-based role with a fixed shift rate and working a maximum of 26 shifts per month. The responsibilities include organising, staffing, and managing a team of after-sales technicians. Serving as the customer-facing layer of the company, the job holder's primary task will be; ensuring that all technicians are well-trained and operate according to Roam's standards, delivering exceptional customer service and ensuring quick task turnaround times. Additionally, the position holder will be responsible for developing training materials and programs for external garages to conduct after-sales services on behalf of Roam.
What you'll be required to perform:
Station Management
Technician Management
Capacity Building
What you are required to have for success:
What you're required to have done:
We’re seeking to hire an individual with technical (repair & maintenance) expertise in either ICE or electric vehicles, excellence in delivering exceptional results to customers & other stakeholders, a proven track record of success in capacity building for direct reports, and driving operational excellence.
Education
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