Application and Collaboration Engineer at Equity Bank Kenya

Job Purpose

• The Application and Collaboration Engineer is responsible for the implementation, management, and optimization of enterprise applications and collaboration tools within the organization. This role involves ensuring the seamless integration of applications, supporting user collaboration platforms, and driving initiatives to enhance productivity and efficiency. The Application and Collaboration Engineer will work closely with various departments to understand their needs and provide technical solutions that align with business objectives.

Key Responsibilities
Application Management:

• Administer and support enterprise applications, including installation, configuration, and maintenance.
• Monitor application performance, troubleshoot issues, and perform regular updates and patches.
• Collaborate with vendors and internal teams to ensure applications meet organizational needs and performance standards.

Collaboration Tools Administration

• Implement, configure, and manage collaboration tools and platforms such as Microsoft 365, SharePoint, Teams, and other communication and productivity tools.
• Ensure optimal functionality and user experience across collaboration platforms.
• Provide support and training to users on collaboration tools and best practices.

Integration And Optimization

• Design and implement integrations between various applications and systems to streamline processes and enhance data flow.
• Analyze current application and collaboration tool usage and identify opportunities for optimization and improvement.
• Develop and maintain documentation for application configurations, integrations, and processes.

Technical Support And Troubleshooting

• Provide technical support for application and collaboration tool issues, including diagnosing and resolving problems.
• Act as a point of contact for escalations and complex issues related to applications and collaboration tools.

Project Management

• Lead or participate in projects involving the deployment, upgrade, or enhancement of applications and collaboration tools.
• Coordinate with stakeholders to define project requirements, timelines, and deliverables.
• Manage project milestones and ensure successful completion within budget and on schedule.

User Training And Documentation

• Develop and deliver training programs and materials to users on new and existing applications and collaboration tools.
• Create and maintain user guides, FAQs, and other documentation to support application and collaboration tool usage.

Security And Compliance

• Ensure applications and collaboration tools comply with security policies and industry regulations.
• Implement and manage access controls, data protection measures, and other security protocols.

Continuous Improvement

• Stay updated on industry trends, emerging technologies, and best practices related to applications and collaboration tools.
• Recommend and implement enhancements to improve system functionality, efficiency, and user satisfaction.

Qualifications
Education:

• Bachelor’s degree in Information Technology, Computer Science, or a related field. Relevant certifications (e.g.,
• Microsoft Certified: Azure Administrator, Microsoft Certified: Teams Administrator Associate) are a plus.

Experience

• Minimum of 5-7 years of experience in application support, administration, or a similar role.
• Experience with enterprise applications, collaboration tools, and integration technologies.