Application Support Engineer at CrossBoundary

Required Qualifications

• Bachelor's degree or equivalent professional certification in computer science, software engineering, or related field
• At least one year of experience in application support, troubleshooting, and debugging
• Proficient in JavaScript, HTML, CSS, and REST APIs
• Familiar with Microsoft 365 web applications, ideally Dynamics 356 suite (Finance & Operations, Sales Hub)
• Knowledge of Sharepoint development and administration, including web parts, workflows, and permissions
• Proactive communicator, sharing and summarizing progress with manager on a daily basis
• Willing to learn new technologies and tools

Primary Responsibilities

• Identify and resolve software issues, bugs, and errors that affect the functionality and performance of the enterprise tools, and report the root causes and solutions to the Lead Analytics Engineer
• Customize and enhance the user interface, features, and workflows of the software tools in response to user feedback & specific business needs. Demonstrate the added value and benefits of the customization to the stakeholders
• Develop and maintain documentation, manuals, tutorials, and FAQs for the software tools, and conduct training sessions for new and existing users to increase their proficiency and satisfaction
• Collaborate with CBE data professionals and CrossBoundary Group IT specialists to ensure the security, reliability, and compatibility of the software tools with the data infrastructure and systems, and follow the best practices and standards for data governance and quality
• Keep abreast of the latest updates, trends, and best practices in Microsoft 365 development and administration, and suggest improvements and innovations for the software tools that align with the business goals and strategies