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Maersk Line is the world’s largest container shipping company, known for reliable, flexible and eco-efficient services. We operate 610 container vessels and provide ocean transportation in all parts of the world. But not only do we power some of the world’s largest ships - we also propel the growth ambitions of businesses and individuals all over...
We are looking for an Area Customer Experience Manager which is a senior level position that is responsible for delivering customer outcomes through an efficient & effective organization. The role takes full responsibility for cost ownership & vendor management, for delivering a superior customer experience, for SCM, Ocean, intermodal, CHB and LCL activities in the Eastern Africa Area. The role is also responsible for building a high performing team and driving business activities including new business implementation, driving continuous improvement across the Area and handling execution activities.
This role reports directly into the Eastern Africa Area MD.
Key responsibilities:
Drive Customer Experience functional outcomes
Develop and sustain a capable CX organization
Drive Cost to Serve
Skills and Competencies required:
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