Assistant Branch Manager at Gap Recruitment Services Limited

• The assistant manager will be tasked with managing and also motivating the sales team in order to deliver a seamless customer service. They are further accountable for planning and maintaining work systems, procedures and policies that enable and encourage optimal service delivery.

Key Responsibilities:

• Ensuring effective and clear communication with customers to address their inquiries, resolve issues, and enhance customer satisfaction.
• Overseeing the training, development, and performance of staff to ensure a productive and motivated workforce.
• Managing and driving sales activities to meet or exceed sales targets, including planning, implementing, and overseeing sales strategies.
• Organizing and managing the layout and presentation of products in retail spaces to maximize sales and improve the shopping experience.
• Assisting in the creation and management of budgets to ensure financial efficiency and cost control within the department or organization.
• Handling financial transactions, managing financial records, and ensuring financial practices comply with company policies and regulations.
• Maintaining and improving the quality of products or services by implementing quality control processes and addressing any issues that arise.
• Identifying areas for improvement within operations and implementing changes to increase efficiency, reduce costs, and enhance overall performance.

Qualifications and Skills:

• NQF Level 4 (Matric Equivalent).
• Sales Management Qualification.
• Merchandising and/or Retail Management Qualification.
• Minimum of 3 years in face-to-face customer service or sales roles.
• At least 3 years of experience in merchandising.
• Minimum of 3 years managing employees.
• At least 5 years of experience in retail management.

Advantageous Skills:

• Proficiency in managing stock levels using SAP.
• Experience with SAP MM module for handling procurement and inventory.
• Knowledge of SAP Business Intelligence for data analysis and reporting.
• Familiarity with SAP POS systems for retail transactions.
• Experience with PSIber Payroll for managing employee payroll functions.