Assistant Head Housekeeper at Wilderness

Detailed Responsibilities

• Monitor and maintain inventory levels both in the housekeeping & Laundry.
• Ensure all operations of the housekeeping and Laundry meet the set quality and hygiene standards.
• Training of new staff and conducting performance reviews.
• Maintain proper functioning of laundry equipment and ensure periodic maintenance is done.
• Develop and update housekeeping and laundry standards.
• Implementation of cost saving measures in the housekeeping and laundry without compromising on quality.
• Schedule periodic cleaning of tents, public areas, floor rugs and other maintenance in the tents.
• Provides support to the head Housekeeper in all areas of a housekeeping operation, such as staff training, coaching, and counseling, and enforces the camps standard operating procedures.
• Assigns team members their duties, and inspects work for conformance to prescribed standards of cleanliness.
• Maintain clear and efficient communication and coordination with the Front Office and other departments of the camp.
• Investigate concerns regarding housekeeping service and equipment and take corrective action.
• Submit requests for repair and periodic maintenance of cleaning equipment.
• Prepares store requisition, purchases other supplies and monitors par stock on all housekeeping guest supplies and linens.
• Monitor and report on laundry performance metrics.
• Schedule and manage staff shift and workloads as well as offs & Leaves for both Housekeeping and Laundry.

CANDIDATE PROFILE

Qualification:

• Diploma or certification in hospitality management, housekeeping, or a related field.

Experience:                    

• Minimum of 5 years of experience in housekeeping or laundry operations, preferably in a hospitality environment.
• Supervisory experience in managing housekeeping and laundry teams.
• Knowledge of housekeeping and laundry equipment maintenance.
• Familiarity with hygiene, safety, and quality standards in housekeeping and laundry operations.

Skills:           

• Ability to effectively deal with guests, other departments, and housekeeping/Laundry staff.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Problem-solving skills and the ability to handle guest complaints or concerns professionally.
• Proficiency in Microsoft Office and other housekeeping management software is an added advantage.
• Attention to detail, with a focus on maintaining high cleanliness standards.