Assistant Manager - Alternative Channels at Old Mutual Kenya

Job Description

To assess, price and determine terms for risks presented within set standards of service in a manner to ensure quality selection of risks and enforce underwriting controls, implement underwriting guidelines, processes, and procedures to ensure quality underwriting and business.

PRINCIPAL ACCOUNTABILITIES.

• Reviewing the risks accepted from branches to ensure they are within the set underwriting guidelines and are covered under the reinsurance Programme.
• Providing technical advice to branch staff on rating and underwriting of complex risks to ensure safe profitable distribution of risk.
• Managing branch underwriting processes like business on boarding, completeness of on boarding documentation, risk surveys and valuations, policy documentation issuance, certificates management, cancellations and refunds, review of underwriting manual.
• Providing technical support and input on product development and business innovation initiatives to ensure continuous review of existing products to meet changing market needs.
• Review and approval of risk pricing and quote requests coming through branch channels.
• Response to daily operational queries from the branch channel to ensure smooth operation and efficient customer experience within the stipulated turnaround times.
• Reviewing of underwriting business processes, systems, and standard operating procedures to meet the changing business needs and emerging control environment risks.
• Preparation and submission of monthly underwriting returns to IRA
• Preparation and update of all compliance, risks, events, indicators, and actions into the risk management system.
• Auditing and monitoring compliance levels on various compliance issues such underwriting documentation, risk cessioning in the system and compliance with filled and reinsurance rates.
• Review and approval of policy schedules and documents from the branch channels to ensure accuracy, clarity, and correctness of the same.
• Identify process and product training needs of branch staff and organizing relevant trainings to fit such identified gaps.
• Coaching and mentoring branch staff on underwriting guidelines, standard operating procedures, and technical product knowledge.

KNOWLEDGE AND EXPERIENCE.

Qualifications:

• Degree in insurance, actuarial or business related.
• Professional qualification (CII or IIK) or good progress.

Experience:

• Minimum 5 years’ experience.

SKILLS AND COMPETENCIES.

• Sound Technical Underwriting skills.
• Intensive and extensive product knowledge.
• People Management and overall managerial skills.
• Good analytical skills.
• Customer service skills.
• Good Communication Skills.
• Computer Literate with good knowledge of Excel.