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The new NCBA has harnessed the power of both NIC and CBA to create a bank that brings together the best of both worlds from cutting edge mobile banking to good old-fashioned relationship management; from scalable business banking to financial services that grow as your business does; from best-in-class choice of products to investment solutions tailored to your specific needs.
Job Purpose Statement
Deliver high quality and timely support to all customers and stakeholders seeking service from the Bank through any customer touch points relating to documentation of their approved Asset Finance facilities, in line with the Bank’s strategic intent, its values and service standards as defined in its approved policies, procedures and processes.
Key Accountabilities (Duties and Responsibilities) Perspective % weighting (to add up to 100%) Output
Cost Containment (10%)
Key Operations
Objectives/ Departmental Controls/Audit Ratings (60%)
Customer Service (20%)
People Management/ Leadership/ Culture (10%)
Stakeholder Management: key stakeholders that the position holder will need to liaise/work with to be successful in this role.
Internal
Ideal Job Specifications
Academic:
Professional:
Desired work experience:
NCBA BANK KENYA PLC Core Values (Performance Drivers)
Ideal Job competencies
Technical Competencies
Behavioral Competencies
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