Assistant Manager – Group Life Claims at CIC Insurance

PURPOSE

To efficiently handle all claims and ensure settlement is done within stipulated timelines within the set standards.

Primary Responsibilities

• Review and analyse all processed claims within specified limits and timelines
• Approve and/or repudiate processed claims within specified limits;
• Set and review claims reserves in view of any new information received;
• Communicate risk improvement measures for implementation to the underwriting department by monitoring claims experience trends;
• Appoint service providers in a timely manner;
• Attend to customers and handle queries and complaints as they arise;
• Prepare monthly reinsurance recovery report and document claims for reinsurance recovery;
• Compile monthly claims reports to Insurance Regulatory Authority and
• Organize and present appeal cases for ex-gratia consideration

GENERIC DUTIES

• Carry out performance appraisal, coaching and mentoring staff;
• Resource allocation, staffing and leave approval;
• Participate in planning and budgeting for the department; and
• Participate in various meeting and committees

PERSON SPECIFICATION

Academic Qualifications

• Bachelors’ degree in Insurance, Business Administration or Economics or in related field.

Professional Qualifications

• IIK/ CII Diploma required

Experience

• Minimum of four (4) years’ relevant experience

Skills and Attributes

• Excellent communication and presentation skills
• Problem solving skills
• Excellent interpersonal skills
• Good analytical skills
• Computer literate in MS Office and other office applications
• Understanding of the working environment /competitors
• Technical competence in insurance
• Basic knowledge of regulations by AKI and IRA