Assistant Manager Service Delivery – Rongai at Rafiki Microfinance Bank

The main responsibility of the jobholder will be to Implement and administer operation process policy framework and ensure excellent services to achieve profitability.

Job Description

• Maintain customer service excellence at the branch level.
• Banking hall and call management.
• Custodian of tools of trades and stationaries.
• Branch operational risk management.
• Manage customer onboarding process.
• Cash and float management.
• Ensure security procedures are adhered to and monitor general physical security of the branch.
• People Management.
• Review and action on reports according to laid-down instructions
• Submission of periodic reconciliation reports.
• Cross-sell and up-sell the bank products.
• Grow transactional income at the branch.
• Any other official duty assigned from time to time.

Knowledge; Skills and Experience required for this Role 

• Bachelors’ degree in business related field.
• 5-6 years Working experience
• Interpersonal skills
• Organization skills
• Confidentiality
• Integrity
• Analytical skills.
• Proficiency in MS Office
• Product Knowledge
• People Management skills.