Bancassurance Sales Representative at KCB Bank Kenya

JOB PURPOSE

The Bancassurance Sales Representative will be responsible for the management of the day-to-day insurance business at the assigned branches by providing quick, seamless, timely, efficient and responsive service to customers .

KEY RESPONSIBILITIES:

• Achieve sales targets (both Insurance and Retail) in accordance with the budgets provided; Deliver exceptional sales performance by identifying and meeting customer needs through selling & cross selling of General and Life insurance products.
• Retention of customers within the assigned portfolio – Ensure retention ratio of 85%.
• Drive the Life Partnership and ensure that set sales budgets are met.
• Provide pipeline data as requested. Monitor own sales performance on a daily, weekly, and monthly basis and provide results to the Sales Managers.
• Own customer queries and complaints around insurance products and resolve in a timely manner.  Escalate any unresolved queries to the Line Manager or the Head Office Bancassurance team.
• Ensure accuracy of each application and all other customer documents. Accountable for the accuracy and quality of each application and supporting documents completed and submitted. 
• Ensure all claims are reported to Head office Bancassurance team as guided while providing timely feedback to the clients. Assist the client to attach relevant documentation and have claim forms well completed.
• Ensure premiums are collected strictly as per the credit control policy. 
• Conduct Branch staff training on Bancassurance products.
• Ensure compliance to the Group’s policies in delivering day-to-day business expectations.

ACADEMIC QALIFICATION 

•  Bachelor's degree in insurance, Actuarial Science, Marketing or Business Related from a Recognized Higher Learning Institution 
• Professional Certification, Degreen in Insurance. Diploma in Insurance or master's degree will be an added advantage

WORK EXPERIENCE 

• One (1) Year experience in Bancassurance, General or Life Insurance sales 
• Six (6) Months experience in a customer facing role or relationship Management.
• Knowledge of Insurance Products