Bar Supervisor at MNC Consulting Group Limited

Key Responsibilities:

Staff Management: 

• Supervise and coordinate the activities of bar staff.
• Train, mentor, and motivate staff to provide high-quality service.
• Schedule shifts and manage time-off requests to ensure adequate staffing levels.
• Conduct regular performance reviews and provide feedback to staff.
• Address any issues or conflicts among staff promptly and professionally.

Customer Service:

• Ensure all customers receive excellent service in a timely manner.
• Address and resolve customer complaints and concerns effectively.
• Foster a welcoming and friendly atmosphere in the bar.
• Promote customer loyalty by building strong relationships with regular patrons.

Bar Operations:

• Oversee the preparation and presentation of beverages to ensure consistency and quality.
• Ensure that the bar is well-stocked with supplies, including liquor, mixers, and garnishes.
• Monitor inventory levels and place orders as needed to avoid shortages.
• Ensure compliance with health, safety, and hygiene regulations.
• Handle cash and card transactions accurately and securely.
• Manage opening and closing procedures, including cashing up and securing the premises.

Sales & Marketing:

• Assist in developing and implementing promotions to drive sales.
• Monitor sales performance and work towards achieving targets.
• Recommend and implement strategies to improve customer retention and increase revenue.
• Collaborate with the marketing team to promote special events and offers.

Reporting:

• Maintain accurate records of sales, inventory, and staff performance.
• Prepare and submit regular reports on bar performance to the Bar Manager or General Manager.
• Report any maintenance issues or equipment failures to the appropriate personnel.

Qualifications:

Education:

• High school diploma or equivalent. A degree in hospitality management or a related field is preferred.

Experience:

• Minimum of 2-3 years of experience working in a bar or hospitality setting, with at least 1 year in a supervisory role.

Skills:

• Strong leadership and team management skills.
• Excellent customer service and communication skills.
• Ability to work in a fast-paced environment and handle pressure.
• Strong organizational and multitasking abilities.
• Knowledge of alcoholic beverages, cocktail recipes, and bar equipment.
• Proficiency in point-of-sale (POS) systems and cash handling.