Branch Operations Manager - Nationwide at HF Group

Principle Accountabilities

• To manage cash by ensuring dual controls and limits are observed so as to avoid fraud losses.
• To approve transactions by confirming suitability to minimize losses
• To review transactions by confirming the transactions against system generated reports to ensure accuracy
• To manage customers accounts by ensuring adherence to product features to minimize customers complaints and loses.
• To attend to customers queries by ensuring that they are resolved within set standards to enhance customer satisfaction.
• To appraise staff annual and by half-yearly reviews to ensure targets are met and training needs identified.
•  To manage costs by monitoring Branch expenditures to ensure Branch is within the budget

Key Competencies and Skills

Technical Competencies

• Supervisory Skillls
• Numerical Skills
• Banking Skills
• Analytical Skills
• IT skills
• Product Knowledge

Minimum Qualifications, Knowledge and Experience

Education

• Bachelors Degree

Experience

• Over three (3) year's in a supervisory role in a Financial Institution.