Business Development Manager at Bridge Talent Management

Business Growth & Strategy:

• Develop and execute business development strategies.
• Identify new business opportunities and build strong relationships with key stakeholders.
• Lead negotiations, create proposals, and close deals to meet revenue goals.

Leadership & Team Development:

• Provide leadership and direction to cross-functional teams working in virtual and on-site call center environments.
• Train and coach sales and operational teams to achieve individual and group performance goals.
• Foster a collaborative culture that promotes employee engagement, retention, and personal development.

Performance Management & Reporting:

• Utilize CRM and other performance management tools to track sales activities, analyze data, and optimize business processes.
• Develop and maintain accurate business reports, dashboards, and KPIs to measure team success.
• Monitor performance metrics to ensure alignment with company goals and client expectations.

Operational Excellence:

• Oversee the day-to-day operations of remote and on-site call center teams, ensuring high-quality service delivery.
• Implement effective employee engagement workflows such as time management, project management, prioritization, and dispute resolution.
• Drive process improvements to enhance operational efficiency and service quality.

Client Relationship Management:

• Act as the primary point of contact for key clients, ensuring excellent communication and support.
• Continuously assess client needs and work with internal teams to deliver customized solutions.
• Promote long-term client relationships through effective account management and upsell opportunities.

Requirements

• Bachelor’s degree in Business, Sales, Marketing, or a related field. MBA or equivalent is a plus.
• 5+ years of experience in business development, sales, or operations within the Tech, Call Center, BPO, Financial Services, or Healthcare sectors.
• Proven track record of leading remote and on-site teams to achieve business targets.
• Strong experience in using CRM tools for performance management and reporting (e.g., Salesforce, HubSpot).
• Excellent leadership, training, and coaching skills with a focus on employee development and retention.
• Superior communication, negotiation, and interpersonal skills.
• Ability to work in a fast-paced, results-oriented environment.