Business Digital Adoption Representative Intern at CDL Human Resource

Job Description:

• Promote the Business Self-Service portal to attract new sign-ups and drive engagement among existing clients, including outreach through email and addressing any questions or concerns.
• Recommend the use of the Business Self-Service portal to existing customers to help them manage invoicing, payments, and error resolution.
• Escalate complex Self-Service portal issues and questions to managers when necessary.
• Compile digital adoption and Voice of the Customer (VOC) reports using data gathered during customer interactions.
• Actively listen to customers' concerns, issues, and questions, and provide effective resolutions.
• Address customer complaints calmly and maintain a positive attitude, ensuring high-quality customer service.

Requirements:

• A degree in a Business-related field.
• Personable, attentive, and approachable demeanor.
• Strong interpersonal and communication skills.
• Excellent verbal communication abilities.
• Familiarity with Genysis software for customer engagement and data collection.
• Knowledge of Business products and market dynamics.
• Proficient in professional written and verbal communication.
• Computer literacy, numerical aptitude, and a willingness to learn new skills.
• Previous front-line customer service experience is required.