Business Process Analyst at Poa Internet

Overall Responsibility

Ensure the consistency of documents, training employees on document usage, and organizing documents across the organization

Key SMART Results for A-Player

• Work with colleagues to ensure consistency and integrity of documentation practice for at least 2 departments - 2023 Q1
• Ensure documentation integrity - 2023 Q1
• Provides templates to ensure that written documentation is clear, professional and easily understood for at least 2 depts - 2023 Q1
• Coordinating, tracking, training, reviewing and ensuring timely completion of high quality controlled documents including templates as required (i.e. process flows, procedures, reports, forms, specifications, protocols, etc.) - Ongoing
• Editing and standardizing format, order, clarity, conciseness, style and terminology to controlled documents provided by others to meet company standards and best practices - Ongoing
• Maintaining a periodic review process and following up with document owners to review their procedures, ensuring relevance and accuracy of process and initiating changes as required - Ongoing
• Part of ongoing projects to ensure the above standards are being adhered to - Ongoing

Level of Management Experience Required (Mandatory & Nice to Have)

• Mandatory - Proven experience in Business Processes documentation
• Department stage of development where this role sits
• Prepare for Scale / Systemisation

Key Competencies Criticality (H, M, L)

• Proven work experience as a Documentation Specialist or similar role - H
• Outstanding organisational skills - H
• Attention to detail - H
• Excellent written and verbal communication - H
• Primary data and analytical abilities - H
• Knowledge about quality assurance - H

Mandatory Criteria if Any with no exceptions to hire.

• Experience using cloud based applications e.g Confluence, Jira, Google office suite, SharePoint etc
• Experience with process documentation apps, Process Improvement, or other Business fields, or equivalent coursework
• Business process documentation writing experience or education preferred