Business Process Outsourcing (BPO) Expert at Circular Innovation Hub

• We are seeking a BPO Expert who will be responsible for overseeing and optimizing all aspects of the company's Business Process Outsourcing operations

Reponsibilities:

• Operations Management: Oversee daily BPO activities, ensuring compliance with client expectations and SLAs.
• Client Management: Build and maintain strong client relationships, addressing issues and gathering feedback.
• Process Improvement: Identify and implement efficiency and cost-saving measures. Team Leadership: Lead, train, and develop the BPO team.
• Technology Integration: Stay updated on BPO tools and implement new technologies.
• Reporting: Prepare performance reports and maintain documentation.

Requirements

• Experience: Minimum 5 years in BPO operations with leadership experience.
• Education: Bachelor's in Business Administration or related field; Master's or relevant certifications preferred.
• Skills: Proficient in BPO tools, process improvement, leadership, and client management.
• Other: Detail-oriented, able to work in a fast-paced environment, with flexible hours if needed.