Business Support Assistant (Aviation) SSA4, Garissa at World Food Programme (WFP)

JOB PURPOSE:

To perform a range of coordination and administrative activities that contribute to the safe and effective air service to the humanitarian community

KEY RESPONSIBILITIES (not all-inclusive):

• Perform operational coordination and administration of air operations, ensuring compliance with WFP standards, including risk management processes, to support safe and effective air operations.
• Liaise with airport officials and other local authorities in order to obtain necessary clearances, documentation and authorizations required for air operations.
• Carry out pre-flight actions to ensure that all registered passengers and cargo are duly carried on the flight, in coordination with crew to ensure safe flights, escalating issues to a supervisor.
• Collate all post-flight documentation in order to confirm flights have taken place and in compliance with established conditions.
• Research, collate and report on aviation related information, to enable decision-making and facilitate air transportation planning, execution and reporting in order to ensure contractual performance.
• Update and maintain relevant databases and records, ensuring that relevant information is accurate, organized, accessible to others, and supports reporting requirements.
• Respond to client queries, following standard processes and obtaining guidance or escalating as required, to ensure timely resolution of all enquiries with a high standard of client service.
• Liaise with internal counterparts in order to carry out duties successfully, support the alignment of aviation activities with wider programmes, to facilitate a coherent approach to air operations.
• Provide support to other staff, assisting them in completing tasks to agreed standards and deadlines.
• Support process reviews, and improvements in methods and practices, in order to maximize the performance of air activities and related operations.
• Follow standard emergency preparedness practices to support WFP to quickly respond in its core areas at the onset of a crisis.

DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE:

• Experience in restricted flying zones, and other aviation risks and assisting in flight planning.
• Experience in handling passenger manifests and aircraft loading.
• Experience in interpreting routine weather reports.
• Experience in basic flight following and radio telephony procedures.

STANDARD MINIMUM ACADEMIC QUALIFICATIONS:

Education:

• Completion of secondary school education. Post-secondary certificate in air traffic control, flight dispatch, aeronautical engineering or related field is essential for Air Operations roles, desirable for Air Movement roles.

Language:

• Fluency in both oral and written communication in English.