Call Center Agent at Mwananchi Credit Ltd

Role Summary:

• The Call Center Agent is responsible for maintaining strong customer relationships and furthering customer satisfaction ratings for Mwananchi Credit Limited.

Qualifications:

• The incumbent must hold a Bachelor's degree in Business Management, Communications or a rela- ted field.
• Minimum of 2 years of proven experience in a call center or customer service and sales environment Computer literacy and proficiency
• Previous experience in call center setup

Desired Skills:

• Customer service - Maintain effective customer relations in a timely, efficient and prompt manner Team player - Positive attitude with the ability to work in a team environment:
• Flexibility - Manage large amount of inbound and especially outbound calls promptly and can work night shifts when needed.
• Organization - Keep a record of customer interactions, recording customers' comments and compla- ints.
• Marketing - Prospecting through effective telephone marketing, close business and follow-ups.