Call Center QA at Jiji Kenya

• We’re looking for a Call Center QA who will be responsible for monitoring and evaluating call center agents' performance, ensuring compliance with company policies and quality standards, and providing feedback and training to enhance customer service excellence for Jiji.

Key Responsibilities:

• Audit outbound calls.
• Proficient in QA reporting

Skill Set & Qualifications:

• Minimum 6 months and above as a QA in a busy outbound sales call center
• Proficiency in Excel is an added advantage
• Excellent communication skills, both verbal and written
• Team player
• Able to plan and manage workload effectively