Call Centre Part-Timer at Kutuma Kenya Limited

Key Responsibilities:

• Customer Interaction: Answer all incoming calls promptly and professionally, addressing customer inquiries and providing menu recommendations.
• Order Management: Efficiently handle phone and online orders, ensuring accuracy and timely processing.
• Customer Service: Maintain a positive and confident tone while resolving customer issues and complaints immediately, ensuring satisfaction.
• System Usage: Utilize our web-based order management system effectively, including searching for food items and entering accurate delivery details.
• Shift Reporting: At the end of each shift, report any pending issues, power down your workstation, and ensure your area is clean and organized.
• Continuous Learning: Stay informed about our menu, promotions, and any updates to provide the best service possible.

Requirements:

• Experience: A minimum of 1 year of customer service experience is required.
• Education: At least a diploma in a business-related field.
• Communication Skills: Excellent verbal and written communication skills are essential for effective customer interaction.
• Multitasking Ability: Strong ability to handle multiple calls and orders simultaneously while maintaining accuracy and composure.
• Technical Proficiency: Familiarity with using call center software and web-based order management systems is a plus.
• Problem-Solving Skills: Ability to think on your feet and resolve customer issues quickly and effectively.
• Team Player: Willingness to collaborate with colleagues and seek support when needed to maintain high-quality service.
• Flexibility: Availability to work shifts, including weekends and holidays, as required.
• This part-time role is ideal for someone who is self-motivated, enjoys working in a fast-paced environment, and is looking for opportunities to grow within our company.