Change Manager at Cigna

Main Responsibilities:

In this role you will be assigned to specific strategic change projects, such as agile transformation, location strategy, etc.. In that role you will:

• Work closely together with the remainder of the change and other stakeholders team to ensure timely delivery, maximum employee adoption and proficiency of the change.
• Apply a structured methodology and lead change management activities Leverage a change management methodology, process and tools to create a strategy to support adoption of the changes required by a project or initiative.
• Support communication efforts Enable the design, development, delivery and management of key communications.
• Assess the change impact Conduct impact analyses, assess change readiness, and identify key stakeholders.
• Support training efforts Provide input, document requirements, and support the design and delivery of training programs.

Additional responsibilities:

• Complete change management assessments
• Identify, analyze and prepare risk mitigation tactics
• Identify and manage anticipated and persistent resistance
• Create actionable deliverables for the core change management plans: Sponsor Plan, People Manager Plan, Communications Plan, and Training Plan
• Support and engage senior leaders
• Coach people managers and supervisors
• Evaluate and ensure user readiness
• Manage stakeholders
• Track and report issues and come up with solutions
• Define and measure success metrics and monitor change progress
• Ensure alignment of change and culture initiatives across different regions, adapting strategies to meet local needs while maintaining a cohesive global approach.

Competencies required:

• Bachelor’s degree in a relevant field.
• Minimum of 3-5 years of experience in internal communications, change management, or organizational development within a global and diverse company.
• Experience with large-scale organizational change efforts
• In depth knowledge on Agile, experience with roll out of agile transformation project is an advantage
• Certification in change management methodologies (e.g., PROSCI, ADKAR) or relevant professional certifications.
• Exceptional written and verbal communication skills
• Excellent active listening skills
• Ability to clearly articulate messages to a variety of audiences
• Strong analytical skills with the ability to interpret data and generate actionable insights.
• Excellent interpersonal and collaboration skills, with the ability to build relationships at all levels of the organization.
• Cultural competence and sensitivity to work effectively in a diverse and global environment.
• Experience with behaviour change models and A solid understanding of how people go through a change and the change process
• Comfortable working in a hybrid working environment.
• Experience of working in an international matrix structure is a plus. Affinity with financial services or healthcare preferred but not essential.
• Ability to influence others and move toward a common vision or goal
• Flexible and adaptable; able to work in ambiguous situations
• Resilient and tenacious with a propensity to persevere
• Forward looking with a holistic approach
• Problem solving and root-cause identification skills
• Able to work effectively at all levels of an organization
• Must be a team player and able to work collaboratively with and through others
• Acute business acumen and understanding of organizational issues and challenges