Claims Analyst at Heritage Insurance

Core deliverables

• Process claims accurately and in a timely manner as per the provided guidelines to ensure the achievement of the set customer service standards
• Analyse documentation submitted by clients to ensure the information supplied is credible in line with the Liberty guidelines on claims processing
• Register all new claims promptly and acknowledging receipt of the same
• Advise claimants regarding basic matters about their insurance coverage in relation to the insurance claim
• Respond to both internal and external claims inquiries concerning claims process, service providers, and the filing/completion of proper forms
• Record all claims transactions
• Prepare claims registers and update the various claims reports
• Keep claims records as per the Liberty guidelines on record management to ensure ease in accessibility of information and data integrity
• Maintain the claims register to ensure accuracy in data
• Prepare quality reports in a timely manner to ensure timely submission for review
• Reconcile claim reserves and paid claims
• Manage the maturity and surrender suspense including premium refunds

Qualifications

• Bachelor’s degree in insurance or a business-related field
• Professional qualification in Insurance (LOMA, ACII, AIIK)

Experience

• At least 2 years’ experience in claims, underwriting or pension administration role
• in the life insurance industry.